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Personal Directory

Navigation: Call Management > Users > Add/Edit Users > Personal Directory

Each user is able to have up to 100 personal directory records, up to the overall system limit of 10800 records.

These records are used as follows:

Users are able to view and edit their personal directory through their phone. Directory records are used for dialing and caller name matching.

Dialing

Directory Dialing

Directory numbers are displayed by user applications such as SoftConsole. Directory numbers are viewable through the Dir function on many Avaya phones (Contacts or History). They allow the user to select the number to dial by name. The directory will also contain the names and numbers of users and hunt groups on the system.

The Dir function groups directory records shown to the phone user into the following categories. Depending on the phone, the user may be able to select the category currently displayed. In some scenarios, the categories displayed may be limited to those supported for the function being performed by the user:

Speed Dialing

On M-Series and T-Series phones, a Speed Dial button or dialing Feature 0 can be used to access personal directory records with an index number.

Caller Name Matching

Directory records are also used to associate a name with the dialled number on outgoing calls or the received CLI on incoming calls. When name matching is being done, a match in the user's personal directory overrides any match in the system directory. Note that some user applications also have their own user directory.

SoftConsole applications have their own user directories which are also used by the applications name matching. Matches in the application directory may lead to the application displaying a different name from that shown on the phone.

Name matching is not performed when a name is supplied with the incoming call, for example QSIG trunks. On SIP trunks the use of the name matching or the name supplied by the trunk can be selected using the Default Name Priority setting (System | Telephony | Telephony). This setting can also be adjusted on individual SIP lines to override the system setting.

Directory name matching is not supported for DECT handsets. For information on directory integration, see IP Office DECT R4 Installation.

These settings are mergeable. Changes to these settings do not require a reboot of the system.

Field Description
Index Range = 01 to 99 or None.

This value is used with personal speed dials set and dialed from M and T-Series phones. The value can be changed but each value can only be applied to one directory record at any time. Setting the value to None makes the speed dial inaccessible from M and T-Series phones, however it may still be accessible from the directory functions of other phones and applications. The Speed Dial short code feature can be used to create short codes to dial the number stored with a specific index value.  

Name Range = Up to 31 characters.

Enter the text to be used to identify the number.

Number Range = Up to 31 digits plus * and #. Enter the number, without spaces, to be dialed. Wildcards are not supported in user personal directory records. Note that if the system has been configured to use an external dialing prefix, that prefix should be added to directory numbers.