Edit user — User field descriptions

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Name: Range = Up to 15 characters This is the user's account name used for RAS Dial In, Caller Display and voicemail mailbox. As the display on Caller Display telephones is normally only 16 digits long it is useful to keep the name short. Only alphanumeric characters and space are supported in this field. This field is case sensitive and must be unique.

Names should not start with a space. Do not use punctuation characters such as #, ?, /, ^, > and ,.

Voicemail uses the name to match a user to their mailbox. Changing a user's name will route their voicemail calls to a new mailbox. Note however that Voicemail Pro is not case sensitive and will treat names such as "Steve Smith", "steve smith" and "STEVE SMITH" as being the same.

Do not provision a user with the Name "admin". The user name "admin" is a reserved value on the one-X Portal Instant Message (IM) and Presence server. An IP Office "admin" user will not have IM and presence services.

For Outbound Contact Express deployments, when an agent logs in to an extension, the user name associated with the extension is changed to the agent ID.

Password: Default = Blank. Range = Up to 31 alphanumeric characters. This password is used by user applications such as SoftConsole and TAPI. It is also used for user's with Dial In access. Note that this is not the user's voicemail mailbox password (see User | Voicemail | Voicemail Code) or their phone log in code (see User | Telephony | Supervisor Settings | Login Code).

Password complexity rules can be set through the General security settings. If complexity is not met, an error is displayed. The configuration can still be saved, except if system locale is set to France2.

Account Status: Default = Enabled. Use this setting to Enable or Disable a user account.

You can also require a password reset by selecting Force New Password. A user can only set a new password through the one-X Portal user interface. This option should not be used if one-X Portal is not available.

The Account Status can also be Locked - Password Error or Locked - Temporary. The user account enters these states automatically based on the password settings configured in the Security Settings General tab. If a  user exceeds the Password Reject Limit, then the Password Reject Action is implemented. If the Password Reject Action is Log and Disable Account, then the account status is changed to Locked - Password Error. If the Password Reject Action is Log and Temporary Disable, then the account status is changed to Locked - Temporary.

Full Name: Default = Blank Use this field to enter the user's full name. The recommended format is <first name><space><last name> in order for this value to be used correctly by voicemail dial by name features. When set, the Full Name is used in place of the Name for display by phones and user applications.

Names should not start with a space. Do not use punctuation characters such as #, ?, /, ^, > and ,.

Extension: Range = 2 to 15 digits. In general all extensions should have the same number of digits. This setting can be left blank for users used just for dial in data connections.

Email Address: Default = Blank Use this field to enter the user's email address.

Locale: Default = Blank (Use system locale) Configures the language used for voicemail prompts played to the user, assuming the language is available on the voicemail server. See Supported Country and Locale Settings. On a digital extension it also controls the display language used for messages from the system. Note however that some phones have their own menu options for the selected language for the phone menus.

Priority: Default = 5. Range = 1 (Lowest) to 5 (Highest) This setting is used by ARS.

System Phone Rights: Default = None. This option replaces the System Phone option used on pre-Release 6.0 systems. Users set as a system phone user are able to access additional functions.

Profile : Default =  Basic User. A user's profile controls whether they can be configured for a number of features.

Centralized Users are provisioned for enterprise branch deployments. Centralized Users are registered with Session Manager and are able to utilize telephony features provided by Communication Manager. The Centralized User profile is applicable to both SIP and analogue extensions. For more information on enterprise branch deployments, see Deploying IP Office in an Avaya Aura Branch Environment. The following requirements must be met when provisioning a centralized user:

The table below lists the different user profiles and the features accessible by each profile. Setting a user to a particular profile enables those features by default, however they can be manually disabled if necessary. The number of users that can be configured for each profile, other than Basic User, is controlled by the user licenses present in the configuration.

System Type Standard Mode Server Edition
User Profile Basic User Office Worker Teleworker Mobile Worker Power User Basic User Office Worker Power User
one-X Portal Services Yes* Yes Yes Yes Yes Yes
" Telecommuter options Yes* Yes Yes Yes
UMS Web Services Yes* Yes Yes Yes Yes Yes
Mobility Features [2] Yes* Yes Yes Yes Yes Yes
TTS for Email Reading Yes Yes Yes
IP Office SoftPhone Yes Yes Yes
Remote Worker [3] Yes Yes Yes
Flare Communicator [4] Yes Yes Yes Yes

A Preferred Edition system license is a pre-requisite for any user profile licenses.

  1. The mobility features are enabled for all users by the Essential Edition system license.

  2. The system supports users using remote H.323 extensions. On non-Server Edition systems, up to 4 Basic users are supported as remote extensions without needing to be licensed, ie. not configured and licensed for a user profile. Additional remote users are supported if licensed and configured for either a Teleworker or Power User user profile. On Server Edition systems, remote workers are supported for users licensed and configured for the Power User user profile.

  3. Supported for advanced Flare Communicator for IP Office usage if one-X Portal for IP Office and Voicemail Pro applications are also installed. If otherwise, only basic Flare Communicator for IP Office usage is supported. Basic Flare Communicator for IP Office usage can also be enabled for any user profile using a Avaya Softphone license.

Receptionist : Default = Off. This settings allows the user to use the SoftConsole application. This requires the configuration to contain Receptionist licenses. Up to 4 users can be licensed, 10 for Server Edition systems.

For Server Edition, the licenses for SoftConsole are only supported in the configuration of the Primary Server and with users hosted by that server. The use of SoftConsole is not supported for user's who then hot-desk to other systems in the multi-site network.

A license is only required when a configured user runs SoftConsole.

Enable Softphone : Default = Off. If selected, the user is able to use the IP Office Softphone application.

Enable one-X Portal Services: Default = Off.   If selected, the user is able to use the one-X Portal for IP Office application to access their phone settings and to control phone calls.  

Enable one-X TeleCommuter: If selected, the user is able to use the telecommuter mode features of the one-X Portal for IP Office application.

Enable Remote Worker: Default = Off. Indicates whether the user is allowed to use an H.323 remote extension. Supported for up to 4 Basic users plus any users licensed and configured as Teleworker and or Power User user profiles.

If the user's Extension Number matches the Base Extension setting of an IP extension, the Allow Remote Extn setting of that extension is automatically changed to match the user's Enable Remote Worker setting and vice versa.

Enable Flare: Release This option allows the user to use Flare Communicator for IP Office as their current telephone device. It can be enabled for users whose Profile is set to Officeworker or Power User. To enable Flare for Basic User, Mobile Worker or  Teleworker, you need the Avaya Softphone license.  

Flare Mode: Default = Simultaneous. When a user logs into Flare Communicator for IP Office, it can be used as their telephone device in one of two ways:

Ex Directory: Default = Off When on, the user does not appear in the directory list shown by the user applications and on phones with a directory function. For users logging on as agents in an Outbound Contact Express deployment, Ex Directory must be Off.

Send Mobility Email: Default = Off When on, users that are assigned a Profile of Mobile Worker or Power User automatically receive a welcome email with the following information:

For more information on installing the one-X Mobile Preferred client, see Avaya one-X Mobile for IP Office Administration Guide.

Device Type: This field shows the type of phone at which the user is current logged in. If the user is logged out but is associated with a Base Extension, the device type for that extension port is shown. If the user has been logged out and is not associated with a Base Extension, the device type is listed as Device Type Unknown.

User Rights View: This field affects Manager only. It allows you to switch between displaying the user settings as affected by their associated Working Hours User Rights or Out of Hours User Rights.

Working Hours Time Profile: Default = <None> (Continuous). If set, the selected time profile defines when the user's Working Hours User Rights are applied. Outside the time profile, the user's Out of Hours User Rights are applied.

Working Hours User Rights: Default = Blank (No rights restrictions).   This field allows selection of user rights which may set and lock some user settings. If a Working Hours Time Profile has been selected, the Working Hours User Rights are only applied during the times defined by that time profile, otherwise they are applied at all times.

Out of Hours User Rights: Default = Blank (No rights restrictions). This field allows selection of alternate user rights that are used outside the times defined by the user's Working Hours Time Profile.