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Voice Recording

Navigation: Call Management > Users > Add/Edit Users > Voicemail Recording

Used to activate the automatic recording of user's external calls. The recording of internal calls is also supported.

Call recording requires Voicemail Pro to be installed and running. Call recording also requires available conference resources similar to a 3-way conference.

Note the following:

These settings are mergeable. Changes to these settings do not require a reboot of the system.

Field Description
Auto Recording
Inbound Default = None.

Select whether automatic recording of incoming calls is enabled. The field to the right sets whether just external, just internal, or both external and internal calls are included. The options are:

  • None: Do not automatically record calls.

  • On: Record the call if possible. If not possible to record, allow the call to continue.

  • Mandatory: Record the call if possible. If not possible to record, block the call and return busy tone.

  • Percentages of calls: Record a selected percentages of the calls.

Outbound Default = None.

Select whether automatic recording of out going calls is enabled. The field to the right sets whether just external, just internal, or both external and internal calls are included. The options are:

  • None: Do not automatically record calls.

  • On: Record the call if possible. If not possible to record, allow the call to continue.

  • Mandatory: Record the call if possible. If not possible to record, block the call and return busy tone.

  • Percentages of calls: Record a selected percentages of the calls.

Destination Default = None.

Sets the destination for automatically triggered recordings. The options are:

  • Voice Recording Library: This options set the destination for the recording to be a VRL folder on the voicemail server. The ContactStore application polls that folder and collects waiting recordings which it then places in its own archive. Recording is still done by Voicemail Pro.

  • Voice Recording Library Authenticated: This option is similar to Voice Recording Library above but instructs the voicemail server to create an authenticated recording. If the file contents are changed, the file is invalidated though it can still be played.

Time Profile Default = None. (Any time).

Used to select a time profile during which automatic call recording of incoming calls is applied. If no profile is selected, automatic recording of incoming calls is active at all times.

 
Manual Recording
Destination Default = None.

Sets the destination for automatically triggered recordings. The options are:

  • Voice Recording Library: This options set the destination for the recording to be a VRL folder on the voicemail server. The ContactStore application polls that folder and collects waiting recordings which it then places in its own archive. Recording is still done by Voicemail Pro.

  • Voice Recording Library Authenticated: This option is similar to Voice Recording Library above but instructs the voicemail server to create an authenticated recording. If the file contents are changed, the file is invalidated though it can still be played.