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These settings are used to activate the automatic recording of incoming calls that match the incoming call route.
Call recording requires Voicemail Pro to be installed and running. Call recording also requires available conference resources similar to a 3-way conference.
Note the following:
Calls to and from IP devices, including those using Direct media, can be recorded.
Calls parked or held pause recording until the unparked or taken off hold (does not apply to SIP terminals).
Recording is stopped if:
User recording stops if the call is transferred to another user.
User account code recording stops if the call is transferred to another user.
Hunt group recording stops if the call is transferred to another user who is not a member of the hunt group.
Incoming call route recording continues for the duration of the call on the system.
These settings are mergeable. Changes to these settings do not require a reboot of the system.
For a Server Edition network, these settings can be configured at the network level and are then automatically replicated in the configuration of all systems in the network. They can only be seen and edited at the individual system configuration level if record consolidation is switched off.
Field | Description |
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Record Inbound |
Default = None
Select whether automatic recording of incoming calls is enabled. The options are:
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Record Time Profile |
Default = <None> (Any time)
Used to select a time profile during which automatic call recording of incoming calls is applied. If no profile is selected, automatic recording of incoming calls is active at all times. |
Recording (Auto) |
Default = Mailbox
Sets the destination for automatically triggered recordings. The options are:
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