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Telephony Call Log

Navigation: Call Management > Users > Add/Edit Users > Telephony > Call Log

The system can store a centralized call log for users. Each users' centralized call log can contain up to 30 call records for user calls. When this limit is reached, each new call records replaces the oldest previous record.

On Avaya phones with a fixed Call Log or History button (1400, 1600, 9500 and 9600 Series), that button can be used to display the user's centralized call log. The centralized call log is also used for M-Series and T-Series phone. The user can use the call log to make calls or to store as a personal speed dial. They can also edit the call log to remove records. The same call log is also used if the user logs into one-X Portal.

The centralized call log moves with the user if they log on and off from different phones. This includes if they hot desk within a network.

These settings are mergeable. Changes to these settings do not require a reboot of the system.

In Manager, symbol indicates that the setting can also be set and locked within a set of user rights with which the user is associated using the Working Hour User Rights and Out of Hours User Rights settings. The user rights applied can be controlled by a time profile selected as the user's Working Hours Time Profile setting. The effect of the user rights can be displayed using the User Rights View control.

Field Description
Centralized Call Log Default = System Default (On)

This setting allows the use of centralized call logging to be enabled or disabled on a per user basis. The default is to match the system setting Default Centralized Call Log On (System | Telephony | Call Log). The other options are On or Off for the individual user. If set to Off, the user receives the message “Call Log Disabled” when the Call Log button is pressed.

Delete records after (hours:minutes) Default = 00:00 (Never).

If a time period is set, records in the user's call log are automatically deleted after this period.

Groups Default = System Default (On).

This section contains a list of hunt groups on the system. If the system setting Log Missed Huntgroup Calls (System | Telephony | Call Log) has been enabled, then missed calls for those groups selected are shown as part of the users call log. The missed calls are any missed calls for the hunt group, not just group calls presented to the user and not answered by them.