Add Users

Navigation: Call Management > Users > Add Users

Click Add User to open the Add User window where you can provision a user. When you click Add User, you are prompted to specify the system where the user will be added.

The Add User window provides a subset of the user configuration fields. Once the user has been added and is listed in the main content pane, click Edit to complete the configuration.

Field Description
Name Range = Up to 15 characters.

This is the user's account name used for RAS Dial In, Caller Display and voicemail mailbox. As the display on Caller Display telephones is normally only 16 digits long it is useful to keep the name short. Only alphanumeric characters and space are supported in this field. This field is case sensitive and must be unique.

Names should not start with a space. Do not use punctuation characters such as #, ?, /, ^, > and ,.

Voicemail uses the name to match a user to their mailbox. Changing a user's name will route their voicemail calls to a new mailbox. Note however that Voicemail Pro is not case sensitive and will treat names such as "Steve Smith", "steve smith" and "STEVE SMITH" as being the same.

Do not provision a user with the Name "admin". The user name "admin" is a reserved value on the one-X Portal Instant Message (IM) and Presence server. An IP Office "admin" user will not have IM and presence services.

For Outbound Contact Express deployments, when an agent logs in to an extension, the user name associated with the extension is changed to the agent ID.

Password Default = Blank. Range = Up to 31 alphanumeric characters.

This password is used by user applications such as SoftConsole and TAPI. It is also used for user's with Dial In access. Note that this is not the user's voicemail mailbox password (see User | Voicemail | Voicemail Code) or their phone log in code (see User | Telephony | Supervisor Settings | Login Code).

Password complexity rules can be set through the General security settings. If complexity is not met, an error is displayed. The configuration can still be saved, except if system locale is set to France2.

Extension Range = 2 to 15 digits. In general all extensions should have the same number of digits. This setting can be left blank for users used just for dial in data connections.
  • Users for Delta Server, CBC and CCC should only use up to 4 digit extension numbers.

  • Users associated with IP phones or who may log in as such devices should not be given extension numbers greater than 7 digits.

  • Centralized users’ extension numbers can be up to 13 digits in length. Although IP Office supports extension numbers up to 15 digits, the 13-digit length is determined by the maximum extension number length allowed for provisioning Centralized users in Communication Manager.

Locale Default = Blank (Use system locale)

Configures the language used for voicemail prompts played to the user, assuming the language is available on the voicemail server. See Supported Country and Locale Settings. On a digital extension it also controls the display language used for messages from the system. Note however that some phones have their own menu options for the selected language for the phone menus.

Full Name Default = Blank

Use this field to enter the user's full name. The recommended format is <first name><space><last name> in order for this value to be used correctly by voicemail dial by name features. When set, the Full Name is used in place of the Name for display by phones and user applications.

Names should not start with a space. Do not use punctuation characters such as #, ?, /, ^, > and ,.

Profile Default =  Basic User. A user's profile controls whether they can be configured for a number of features.
Login Code Default = Blank. Range = Up to 31 digits. The code that has to be entered, as part of a log in sequence, to allow a user to make use of an extension as if it was their own phone.  This entry must be at least 4 digits for DS port users. Login codes of up to 15 digits are supported with Extn Login buttons. Login codes of up to 31 digits are supported with Extn Login short codes. Centralized users use the Login Code for SIP registration on Session Manager.
  • For IP phone users, the login code should be limited to 13 digits. The user's login code is used by IP phones during registration with the system.

  • This log in code can be used for hot desking as well as logging back onto your phone after it has been used by a hot desking user. Hot desking is not supported for centralized users.

  • Users can only log out if they have a Login Code set.

  • Supports the short code feature Change Login Code.

  • Users can log out without having a Login Code set if they are currently logged in at an extension whose Base Extension Number (Extension | Extn) no longer matches their own Extension (User | User).

  • If the user has a login code set, it is used by the Outgoing Call Bar Off short code feature.

  • If the user has a login code set, access to a range of programmable button features will require entry of the login code. For example access Self Admin and System Phone features.

Hunt Group Membership Select the hunt group this user belongs to.
User Rights View This field allows you to switch between displaying the user settings as affected by their associated Working Hours User Rights or Out of Hours User Rights.
Working Hours User Rights Default = Blank (No rights restrictions).  

This field allows selection of user rights which may set and lock some user settings. If a Working Hours Time Profile has been selected, the Working Hours User Rights are only applied during the times defined by that time profile, otherwise they are applied at all times.

Working Hours Time Profile Default = <None> (Continuous).

If set, the selected time profile defines when the user's Working Hours User Rights are applied. Outside the time profile, the user's Out of Hours User Rights are applied.

Out of Hours User Rights Default = Blank (No rights restrictions).

This field allows selection of alternate user rights that are used outside the times defined by the user's Working Hours Time Profile.