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If a voicemail server application is being used on your system, each user has use of a voicemail mailbox. You can use this form to enable this facility and various user voicemail settings.
These settings are mergeable. Changes to these settings do not require a reboot of the system.
In Manager, symbol indicates
that the setting can also be set and locked within a set of user rights
with which the user is associated using the Working Hour User Rights
and Out of Hours User Rights settings. The user rights applied can
be controlled by a time profile selected as the user's Working Hours
Time Profile setting. The effect of the user rights can be displayed
using the User Rights View control.
Field | Description |
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Voicemail Code |
Default = Blank. Range = 0 (no code) to 15 digits.
A code used by the voicemail server to validate access to this mailbox. If remote access is attempted to a mailbox that has no voicemail code set, the prompt "Remote access is not configured on this mailbox" is played. The mailbox access code can be set through IP Office Manager or through the mailbox telephone user interface (TUI). The minimum password length is:
Codes set through the Voicemail Pro telephone user interface are restricted to valid sequences. For example, attempting to enter a code that matches the mailbox extension, repeat the same number (1111) or a sequence of numbers (1234) are not allowed. If these types of code are required they can be entered through Manager. Manager does not enforce any password requirements for the code if one is set through Manager.
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Voicemail On |
Default = On.
When on, the mailbox is used by the system to answer the user's unanswered calls or calls when the user's extension returns busy. Note that selecting off does not disable use of the user's mailbox. Messages can still be forward to their mailbox and recordings can be placed in it. The mailbox can also still be accessed to collect messages. When a caller is directed to voicemail to leave a message, the system indicates the target user or hunt group mailbox.
|
Voicemail Help |
Default = Off
This option controls whether users retrieving messages are automatically given an additional prompt "For help at any time press 8." If switched off, users can still press 8 for help. For voicemail systems running in Intuity emulation mode, this option has no effect. On those systems the default access greeting always includes the prompt "For help at any time, press *4" (*H in the US locale). |
Voicemail Ringback |
Default = Off ![]() When enabled and a new message has been received, the voicemail server calls the user's extension to attempt to deliver the message each time the telephone is put down. Voicemail will not ring the extension more than once every 30 seconds. |
Voicemail Email Reading |
Default = Off
This option can be enabled for users whose Profile is set to Mobile Worker or Power User. If enabled, when you log into you voicemail box, it will detect your email messages and read them to you. This email text to speech feature is set-up through Voicemail Pro. This option is not currently supported with Linux based Voicemail Pro. |
UMS Web Services |
Default = Off.
For Server Edition systems this option can be enabled for users whose Profile is set to Office Worker or Power User. For standalone systems the option can be enabled for users whose Profile is set to Teleworker, Office Worker or Power User. When selected, the user can use any of the Voicemail Pro UMS services to access their voicemail messages (IMAP email client, web browser or Exchange 2007 mailbox). Note that the user must have a voicemail code set in order to use the UMS services. |
Voicemail Email: |
Default = Blank (No voicemail email features)
This field is used to set the user or group email address used by the voicemail server for voicemail email operation. When an address is entered, the additional Voicemail Email control below are selectable to configure the type of voicemail email service that should be provided. Use of voicemail email requires the Voicemail Pro server to have been configured to use either a local MAPI email client or an SMTP email server account. For Embedded Voicemail, voicemail email is supportedand uses the system's SMTP settings. The use of voicemail email for the sending (automatic or manual) of email messages with wav files attached should be considered with care. A one-minute message creates a 1MB .wav file. Many email systems impose limits on emails and email attachment sizes. For example the default limit on an Exchange server is 5MB. |
Voicemail Email |
Default = Off
If an email address is entered for the user or group, the following options become selectable. These control the mode of automatic voicemail email operation provided by the voicemail server whenever the voicemail mailbox receives a new voicemail message. Users can change their voicemail email mode using visual voice. If the voicemail server is set to IP Office mode, user can also change their voicemail email mode through the telephone prompts. The ability to change the voicemail email mode can also be provided by Voicemail Pro in a call flow using a Play Configuration Menu action or a Generic action. If the voicemail server is set to IP Office mode, users can manually forward a message to email. The options are:
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DTMF Breakout ![]() When a caller is directed to voicemail to leave a message, they can be given the option to be transferred to a different extension. The greeting message needs to be recorded telling the caller the options available. The extension numbers that they can be transferred to are entered in the fields below.System default values can be set for these numbers and are used unless a different number is set within these user settings. The values can be set using User Rights. The Park & Page feature is supported when the system voicemail type is configured as Embedded Voicemail or Voicemail Pro. Park & Page is also supported on systems where Avaya Aura Messaging, Modular Messaging over SIP, or CallPilot (for Enterprise Branch with CS 1000 deployments) is configured as the central voice mail system and the local Embedded Voicemail or Voicemail Pro provides auto attendant operation. The Park & Page feature allows a call to be parked while a page is made to a hunt group or extension. This feature can be configured for Breakout DTMF 0, Breakout DTMF 2, or Breakout DTMF 3. |
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Reception/Breakout (DTMF 0) |
The number to which a caller is transferred if they press 0while
listening to the mailbox greeting rather than leaving a message (*0 on Embedded
Voicemail in IP Office mode).
For voicemail systems set to Intuity emulation mode, the mailbox owner can also access this option when collecting their messages by dialing *0. If the mailbox has been reached through a Voicemail Pro call flow containing a Leave Mail action, the option provided when 0 is pressed are:
When Park & Page is selected for a DTFM breakout, the following drop-down boxes appear:
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Breakout (DTMF 2) | The number to which a caller is transferred if they press 2while listening to the mailbox greeting rather than leaving a message (*2 on Embedded Voicemail in IP Office mode). |
Breakout (DTMF 3) | The number to which a caller is transferred if they press 3while listening to the mailbox greeting rather than leaving a message (*3 on Embedded Voicemail in IP Office mode). |