ContentsPrint

Extension Common Fields

Navigation: Call Management > Extensions > Edit Extension > Common

Contains settings applicable to most types of extension.

For Server Edition, this type of configuration record can be saved as a template and new records created from a template.

These settings are not mergeable. Changes to these settings will require a reboot of the system.

Field Description
Extension ID The physical ID of the extension port. Except for IP extensions, this settings is allocated by the system and is not configurable.
Base Extension Range = 2 to 9 digits.

This is the directory number of the extension's default associated user.

Following a restart, the system will attempt to log in the user with the same extension number (if they are not already logged in elsewhere in the multi-site network). This does not occur it that user is set to Force Login.

If another user logs onto an extension, when they log out, the extension returns to its default associated user unless they have logged in elsewhere or are set to Force Login.

Extensions associated with IP phones should not be given extension numbers greater than 7 digits.

Users for CBC and CCC should only use up to 4 digit extension numbers.

Phone Password Default = Blank. Range = Up to 31 digits.

H.323 Extensions only. Does not apply to T3 series phones and DECT phones.

The code that must be entered, as part of a log in sequence, to allow a user to make use of an extension as if it was their own phone.  This entry must be at least 4 digits for DS port users. Login codes of up to 15 digits are supported with Extn Login buttons. Login codes of up to 31 digits are supported with Extn Login short codes.

Caller Display Type Default = On.

Controls the presentation of caller display information for analog extensions, see Caller Display. For digital and IP extensions, this value is fixed as On. The table below lists the supported options, all others are currently not used and default to matching UK.

Type Description
Off Disables caller display.
On Enables caller display using the caller display type appropriate to the System Locale, see Supported Country and Locale Settings. If a different setting is required it can be selected from the list of supported options. For an analog extension connected to a fax server or other device that requires the pass through of DTMF tones, select DTMFF.
UK FSK before the first ring conforming to BT SIN 227. Name and number.
UK20 As per UK but with a maximum length of 20 characters. Name and number.
DTMFA Caller ID in the DTMF pattern A<caller ID>C. Number only.
DTMFB Caller ID in DTMF after call connection. Number only.
DTMFC Caller ID in the DTMF pattern A<caller ID>#. Number only.
DTMFF Sends the called number in DTMF after call connection. Number only. Used for fax servers. When calls are delivered via a hunt group it is recommended that hunt group queuing is not used. If hunt group queuing is being used, set the Queue Type to Assign Call on Agent Alert.
DTMFD Caller ID in the DTMF pattern D<caller ID>C. Number only.
FSKA Variant of UK used for BT Relate 1100 phones. Name and number.
FSKB ETSI specification with 0.25 second leading ring. Name and number.
FSKC ETSI specification with 1.2 second leading ring. Name and number.
FSKD Conforms to Belcore specification. Name and number.
Reset Volume after Calls Default = Off. Resets the phone's handset volume after each call. This option is supported on Avaya 1400, 1600, 2400, 4400, 4600, 5400, 5600, 6400, 9500 and 9600 Series phones.
Device Type This field indicates, the last known type of phone connected to the extension port.
  • Analogue extension ports always report as Analog Handset since the presence or absence of actual analog phone cannot be detected.

  • Digital extension ports report the type of digital phone connected or Unknown digital handset if no phone is detected.

  • H.323 extensions report the type of IP phone registered or Unknown H.323 handset if no phone is currently registered as that extension.

  • SIP extensions report the type of SIP phone registered or Unknown SIP device if no SIP device is currently registered as that extension.

For some types of phone, the phone can only report its general type to the system but not the specific model. When that is the case, the field acts as a drop-drown to allow selection of a specific model. The value selected here is also reported in other applications such as the System Status Application, SNMP, etc.

Default Type Possible Phone Models
T7100 M7100, M7100N, T7100, Audio Conferencing Unit.
T7208 M7208, M7208N, T7208.
M7310 M7310, M7310N, T7406, T7406E.
M7310BLF M7310BLF, T7316.
M7324 M7324, M7324N.
Location Specify a location to associate the extension with a physical location. Associating an extension with a location allows emergency services to identify the source of an emergency call. The drop down list contains all locations that have been defined in the Location page.
Fallback as Remote Worker Default = Auto.

Determines what fallback address is used for Remote Worker phone resiliency.

The options are:
  • Auto: Use the fallback address configured on the IP Office Line providing the service.

  • No: Use the alternate gateway private address.

  • Yes: Use the alternate gateway public address.

Module This field indicates the external expansion module on which the port is located. BP indicates an analog phone extension port on the base or control unit. BD indicates a digital station (DS) port on the control unit. For an IP500 V2 control unit, BD and BP is also followed by the slot number.  VoIP extensions report as 0.
Port This field indicates the port number on the Module indicated above. VoIP extensions report as 0.
Disable Speakerphone Default = Off (Speakerphone enabled).

When selected, disables the fixed SPEAKER button if present on the phone using this extension port. Only supported on Avaya DS, TCM and H.323 IP phones. An audible beep is sounded when a disabled SPEAKER button is pressed. Incoming calls such as pages and intercom calls are still connected but the speech path is not audible until the user goes off-hook using the handset or headset. Similarly calls made or answered using other buttons on the phone are not audible unless the user goes off-hook using the handset or headset. Currently connected calls are not affected by changes to this setting.

Force Authorization Default = On.

This setting is used with SIP extension devices.