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Telephony Call Settings

Navigation: Call Management > Users > Add/Edit Users > Telephony > Call Settings

For details of the ringing tones, see Ring Tones. DefaultRing uses the system default setting set through the System | Telephony tab.

These settings are mergeable. Changes to these settings do not require a reboot of the system.

In Manager, symbol indicates that the setting can also be set and locked within a set of user rights with which the user is associated using the Working Hour User Rights and Out of Hours User Rights settings. The user rights applied can be controlled by a time profile selected as the user's Working Hours Time Profile setting. The effect of the user rights can be displayed using the User Rights View control.

Field Description
Outside Call Sequence Default = Default Ring (Use system setting)

Applies only to analog phones. Sets the ring pattern used for external calls to the user. The distinctive ring patterns used for other phones are fixed. Note that changing the pattern for users associated with fax and modem device extensions may cause those devices to not recognize and answer calls.

Inside Call Sequence Default = Default Ring (Use system setting)

Applies only to analog phones. Sets the ring pattern used for internal calls to the user. The distinctive ring patterns used for other phones are fixed.

Ring Back Sequence Default = Default Ring (Use system setting)

Applies only to analog phones. Sets the ring pattern used for ringback calls to the user. The distinctive ring patterns used for other phones are fixed.

No Answer Time Default = Blank (Use system setting). Range = 6 to 99999 seconds.

Sets how long a call rings the user before following forwarded on no answer if set or going to voicemail. Leave blank to use the system default setting.

Wrap-up Time (secs) Default = 2 seconds, Range 0 to 99999 seconds. Specifies the amount of time after ending one call during which the user is treated as still being busy. During this time:
  • Other phones or applications monitoring the user's status will indicate the user as still being busy (on a call).

  • Hunt group calls will not be presented to the user.

  • If the user is using a single line set, direct calls also receive busy treatment. If the user is using a mutli-line set (multiple call appearances), direct calls to them will ring as normal.

  • It is recommended that this option is not set to less than the default of 2 seconds. 0 is used to allow immediate ringing.

  • For users set as an CCR Agent, the After Call Work Time (User | Telephony | Supervisor Settings) setting should be used.

Transfer Return Time (secs) Default = Blank (Off), Range 1 to 99999 seconds.

Sets the delay after which any call transferred by the user, which remains unanswered, should return to the user. A return call will continue ringing and does not follow any forwards or go to voicemail.

Transfer return will occur if the user has an available call appearance button.

Transfer return is not applied if the transfer is to a hunt group that has queuing enabled.

Call Cost Mark-Up Default = 100.

This setting is used for ISDN advice of charge (AOC). The markup is applied to the cost calculations based on the number of units and the line base cost per charging unit. The field is in units of 1/100th, for example an entry of 100 is a markup factor of 1. This value is included in the system SMDR output.

Call Waiting On Default = Off

For users on phones without appearance buttons, if the user is on a call and a second call arrives for them, an audio tone can be given in the speech path to indicate a waiting call (the call waiting tone varies according to locale). The waiting caller hears ringing rather than receiving busy. There can only be one waiting call, any further calls receive normal busy treatment. If the call waiting is not answered within the no answer time, it follows forward on no answer or goes to voicemail as appropriate. User call waiting is not used for users on phones with multiple call appearance buttons. Call waiting can also be applied to hunt group calls, see Hunt Group | Hunt Group | Call Waiting. Call waiting should not be used for fax and modem devices.

Answer Call Waiting on Hold Default = On

Applies to analog and IP DECT extension users only. If the user has a call waiting and places their current call on hold, the waiting call is automatically connected.

Busy on Held Default = On

If on, when the user has a call on hold, new calls receive busy treatment. They will follow the user's forward on busy setting or are diverted to voicemail. Otherwise busy tone (ringing for incoming analog calls) is played. This overrides call waiting when the user has a call on hold. The use of Busy on Held for users with multiple call appearance buttons is deprecated and Manager will prompt whether it should switch off the feature off for such a user.

Offhook Station Default = Off

Off-hook station allows an analog extension to be left permanently off-hook, with calls being made and answered using an application or TAPI. When enabled, the analog extension user is able to control calls using the application in the following ways:

Offhook station does not disable the physical off-hook on the phone. When starting with the phone on-hook, making and answering calls is the same as normal analog extension operation. Additionally however calls can be initiated from the application. After entering the required number and making the call, the on-hook analog extension receives a ringback showing the users own caller ID and when answered the outgoing call leg to the dialed number is started. Calls to a busy destination present busy tone before being cleared.

The application can be used to end a call with the analog extension still off-hook. Instead of hearing disconnect tone the user hears silence and can use the application to make another call. Though off-hook the user is indicated as idle on BLF indicators. Without off-hook Station set the user would be indicated as busy when off-hook, whether on a call or not.

If off-hook and idle (having cleared a previous call), incoming call alerts by presenting ringing through the audio path. The call can be answered using the application or going on-hook/off-hook or by pressing recall. Note that if the phone normally displays call ID, any caller ID displayed on the phone is not updated in this mode, however the call ID in the application will be that of the current call.

If on-hook, an incoming call alerts as normal using the phone's ringer and is answered by going off-hook. The answer call option in the application cannot be used to answer calls to an on-hook analog extension.

While off-hook and idle, the analog extension user will receive page calls.

If the analog extension handset is replaced with a headset, changing the Extension Classification (Extn | Analog) to Quiet Handset is recommended.

System Phone Default = Off

Users set as a system phone user are able to access additional functions. For Release 6.0 and higher systems, the setting has been replaced by the System Phone Rights setting on the User | User tab.