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Used to activate the automatic recording of user's external calls. The recording of internal calls is also supported.
Call recording requires Voicemail Pro to be installed and running. Call recording also requires available conference resources similar to a 3-way conference.
Note the following:
Calls to and from IP devices, including those using Direct media, can be recorded.
Calls parked or held pause recording until the unparked or taken off hold (does not apply to SIP terminals).
Recording is stopped if:
User recording stops if the call is transferred to another user.
User account code recording stops if the call is transferred to another user.
Hunt group recording stops if the call is transferred to another user who is not a member of the hunt group.
Incoming call route recording continues for the duration of the call on the system.
These settings are mergeable. Changes to these settings do not require a reboot of the system.
Field | Description |
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Auto Recording | |
Inbound |
Default = None.
Select whether automatic recording of incoming calls is enabled. The field to the right sets whether just external, just internal, or both external and internal calls are included. The options are:
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Outbound |
Default = None.
Select whether automatic recording of out going calls is enabled. The field to the right sets whether just external, just internal, or both external and internal calls are included. The options are:
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Destination |
Default = None.
Sets the destination for automatically triggered recordings. The options are:
|
Time Profile |
Default = None. (Any time).
Used to select a time profile during which automatic call recording of incoming calls is applied. If no profile is selected, automatic recording of incoming calls is active at all times. |
Manual Recording | |
Destination |
Default = None.
Sets the destination for automatically triggered recordings. The options are:
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