ContentsPrint

Telephony Multiline Options

Navigation: Call Management > Users > Edit > Telephony > Multiline Options

Multi-line options are applied to a user's phone when the user is using an Avaya phones which supports appearance buttons (call appearance, line appearance, bridged and call coverage). See Appearance Button Operation.

These settings are mergeable. Changes to these settings do not require a reboot of the system.

In Manager, symbol indicates that the setting can also be set and locked within a set of user rights with which the user is associated using the Working Hour User Rights and Out of Hours User Rights settings. The user rights applied can be controlled by a time profile selected as the user's Working Hours Time Profile setting. The effect of the user rights can be displayed using the User Rights View control.

Field Description
Individual Coverage Time (secs) Default = 10 seconds, Range 1 to 99999 seconds.

This function sets how long the phone will ring at your extension before also alerting at any call coverage users. This time setting should not be equal to or greater than the No Answer Time applicable for the user.

Ring Delay Default = Blank (Use system setting). Range = 0 (use system setting) to 98 seconds.

This setting is used when any of the user's programmed appearance buttons is set to Delayed ringing. Calls received on that button will initially only alert visually. Audible alerting will only occur after the ring delay has expired.

Coverage Ring Default = Ring.

This field selects the type of ringing that should be used for calls alerting on any the user's call coverage and bridged appearance buttons. Ring selects normal ringing. Abbreviated Ring selects a single non-repeated ring. No Ring disables audible ringing. Note that each button's own ring settings (Immediate, Delayed Ring or No Ring) are still  applied.

The ring used for a call alerting on a call coverage or bridged appearance button will vary according to whether the user is currently connected to a call or not.

  • If not currently on a call, the Coverage Ring setting is used.

  • If currently on a call, the quieter of the Coverage Ring and Attention Ring settings is used.

Attention Ring Setting Coverage Ring Setting
  Ring Abbreviated Off
Ring Ring Abbreviated Off
Abbreviated Abbreviated Abbreviated Off
Attention Ring Default = Abbreviated Ring. This field selects the type of ringing that should be used for calls alerting on appearance buttons when the user already has a connected call on one of their appearance buttons. Ring selects normal ringing. Abbreviated Ring selects a single ring. Note that each button's own ring settings (Immediate, Delayed Ring or No Ring) are still applied.
Ringing Line Preference Default = On.

For users with multiple appearance buttons. When the user is free and has several calls alerting, ringing line preference assigns currently selected button status to the appearance button of the longest waiting call. Ringing line preference overrides idle line preference.

Idle Line Preference Default = On. For users with multiple appearance buttons. When the user is free and has no alerting calls, idle line preference assigns the currently selected button status to the first available appearance button.
Delayed Ring Preference Default = Off.  

This setting is used in conjunction with appearance buttons set to delayed or no ring. It sets whether ringing line preference should use or ignore the delayed ring settings applied to the user's appearance buttons.

When on, ringing line preference is only applied to alerting buttons on which the ring delay has expired.

When off, ringing line preference can be applied to an alerting button even if it has delayed ring applied.  

Answer Pre-Select Default = Off.

Normally when a user has multiple alerting calls, only the details and functions for the call on currently selected button are shown. Pressing any of the alerting buttons will answer the call on that button, going off-hook will answer the currently selected button. Enabling Answer Pre-Select allows the user to press any alerting button to make it the current selected button and displaying its call details without answering that call until the user either presses that button again or goes off-hook. Note that when both Answer Pre-Select and Ringing Line Preference are enabled, once current selected status is assigned to a button through ringing line preference it is not automatically moved to any other button.    

Reserve Last CA Default = Off.

Used for users with multiple call appearance buttons. When selected, this option stops the user's last call appearance button from being used to receive incoming calls. This ensures that the user always has a call appearance button available to make an outgoing call and to initiate actions such as transfers and conferences.

1400, 1600, 9500 and 9600 Series telephone users can put a call on hold pending transfer if they already have held calls even if they have no free call appearance button available. See Context Sensitive Transfer.