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The system allows multiple time profiles to be associated with an incoming call route. For each time profile, a separate Destination and Fallback Extension can be specified.
When multiple records are added, they are resolved from the bottom up. The record used will be the first one, working from the bottom of the list upwards, that is currently 'true', ie. the current day and time or date and time match those specified by the Time Profile. If no match occurs the Default Value options are used.
Once a match is found, the system does not use any other destination set even if the intended Destination and Fallback Extension destinations are busy or not available.
These settings are mergeable. Changes to these settings do not require a reboot of the system.
For a Server Edition network, these settings can be configured at the network level and are then automatically replicated in the configuration of all systems in the network. They can only be seen and edited at the individual system configuration level if record consolidation is switched off.
Field | Description |
---|---|
Time Profile |
This column is used to specify the time profiles used by the incoming
call routes. It displays a drop-down list of existing time profiles
from which a selection can be made. To remove an existing entry, select
it by clicking on the button on the left of the row, then right-click
on the row and select Delete.
The Default Value entry is fixed and is used if no match to a time profile below occurs. |
Destination |
Default = Blank
Either enter the destination manually or select the destination for the call from the drop-down list. The dr box which contains all available extensions, users, groups, RAS services and voicemail. System short codes and dialing numbers can be entered manually. Once the incoming call is matched the call is passed to that destination. The following options appear in the drop-down list:
In addition to short codes, extension and external numbers, the following options can be also be entered manually:
|
Fallback Extension |
Default = Blank (No fallback)
Defines an alternate destination which should be used when the current destination, set in the Destination field cannot be obtained. For example if the primary destination is a hunt group returning busy and without queuing or voicemail. |