![]() | ![]() |
Navigation:
These settings relate to user features normally only adjusted by the user's supervisor.
These settings are mergeable. Changes to these settings do not require a reboot of the system.
In Manager, symbol indicates
that the setting can also be set and locked within a set of user rights
with which the user is associated using the Working Hour User Rights
and Out of Hours User Rights settings. The user rights applied can
be controlled by a time profile selected as the user's Working Hours
Time Profile setting. The effect of the user rights can be displayed
using the User Rights View control.
Field | Description |
---|---|
Login Code |
Default = Blank. Range = Up to 31 digits.
The code that has to be entered, as part of a log in sequence, to allow a user to make use of an extension as if it was their own phone. This entry must be at least 4 digits for DS port users. Login codes of up to 15 digits are supported with Extn Login buttons. Login codes of up to 31 digits are supported with Extn Login short codes. Centralized users use the Login Code for SIP registration on Session Manager.
|
Login Idle Period (secs) |
Default = Blank (Off). Range = 0 (Off) to 99999.
If the telephone is not used for this period; the user currently logged in is automatically logged out. This option should be used only in conjunction with Force Login (see below). |
Monitor Group |
Default = <None>
Sets the hunt group whose members the user can monitor if silent monitoring is setup. See Call Listen. |
Coverage Group |
Default = <None>. ![]() If a group is selected, then in scenarios where an external call would normally have gone to voicemail, it instead continues ringing and also starts alerting the members of the coverage group. For further details refer to Coverage Groups. |
Status on No Answer |
Default = Logged On.
Hunt groups can change the status of call center agents (users with a log in code and set to forced log in) who do not answer a hunt group call presented to them before it is automatically presented to the next agent. Use of this is controlled by the Agent's Status on No Answer Applies To setting of the hunt group. This option is not used for calls ringing the agent because the agent is in another group's overflow group. The options are:
|
Reset Longest Idle Time |
Default = All Calls.
This setting is used in conjunction with hunt groups set to Longest Waiting (also known as Idle and Longest Waiting). It defines what type of calls reset the idle time of users who are members of these hunt groups. Options are All Calls and External Incoming. |
Force Login |
Default = Off ![]() If checked, the user must log in using their Login Code to use any extension including an extension to which they are the default associated user (Base Extension). For example, if Force Login is ticked for user A and user B has logged onto A's phone, when B logs off user A is not automatically associated with their normal phone and instead must log back on. If Force Login was not ticked, A would be automatically logged back in. For users set as CCR Agents, Forced Login is automatically enabled and cannot be switched off. Note that users with a Login Code and set to Forced Login are treated as call center agents. These users consume CCC agents licenses and their status is reported within CBC and CCC applications. |
Force Account Code |
Default = Off ![]() If checked, the user must enter a valid account code to make an external call. |
Force Authorization Code |
Default = Off.
If checked, the user must enter a valid authorization code to make an external call. That authorization code must be one associated with the user or the user rights to which the user belongs. See Authorization Codes. |
Incoming Call Bar |
Default = Off ![]() When enabled, this setting stops a user from receiving any external calls. On the calling phone, the call is rejected. |
Outgoing Call Bar |
Default = Off ![]() When enabled, this setting stops a user from making any external calls except those that use dial emergency features. On many Avaya display phones, this causes a B to be displayed. The following features can be used with outgoing call bar: Outgoing Call Bar On, Outgoing Call Bar Off and Change Login Code. |
Inhibit Off-Switch Forward/Transfers | Default = Off. When enabled, this setting stops the user from transferring or forwarding calls externally. This does not stop another user transferring the restricted users calls off-switch on their behalf. Note that a number of other controls may inhibit the transfer operation, see Off-Switch Transfer Restriction. |
Can Intrude |
Default = Off ![]() Check this option if the user can join or interrupt other user's calls using call intrusion methods other than conferencing. |
Cannot be Intruded |
Default = On ![]() If checked, this user's calls cannot be interrupted or acquired by other internal users using call intrusion. For users with Cannot Be Intruded off, private call can be used to indicate whether a call can be intrude or not. |
Can Trace Calls | Default = Off. This settings controls whether the user is able to make used of ISDN MCID controls. |
Can Accept Collect Calls |
Default = Off [Brazil Only]
Determines whether the user is able to receive and accept collect calls. |
CCR Agent |
Default = Off. ![]() This field is used by the CCR application to indicate which users are Agents monitored by that application. It also indicate to the system those users who can use other CCR features within the system configuration. If a user is set as an CCR Agent, Forced Login is enabled and greyed out from being changed and a warning is given if the user does not have a log in code set. The number of simultaneous logged in CCR Agents supported by the system is controlled by licenses entered into the configuration. If all agent licenses on a system have been used, additional agents are prevented from logging in. |
Automatic After Call Work |
Default = Off. ![]() |
After Call Work Time (secs) |
Default = System Default. Range = 0 (No ACW) to 999 seconds. ![]() For CCR Agents with Automatic After Call Work enabled, this value sets the duration of the ACW period. If set to System Default, the value set in System | CCR | Default After Call Work Time is used. A value of 0 disables the user from using ACW. |
Deny Auto Intercom Calls |
Default = Off.
When enabled, any automatic intercom calls to the user's extension are automatically turned into normal calls. |