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Add Groups

Navigation: Call Management > Groups > Add/Edit Group

Click Add/Edit Group to open the Groups window where you can provision a user. When you click Add/Edit Group, you are prompted to specify the system where the group will be added.

A group is a collection of users accessible through a single directory number. Calls to that group can be answered by any available member of the group. The order in which calls are presented can be adjusted by selecting different group types and adjusting the order in which group members are listed.



Group Editing

Changing the name of a group has the following effects:

Modifying the extension number of a group updates the following:

When a group is deleted, all references to the deleted group will be removed including:

Server Edition Group Management

Groups can be stored in the configuration of any system in the network. Groups created at the solution level on Manager and Web Manager are stored on the Primary Server. All groups can include users from anywhere in the network and are automatically advertised to and diallable on any of the systems in the network.

Groups configured on the Server Edition Primary by default fail over to the Server Edition Secondary. Groups configured on a Server Edition Expansion System can be configured to fail over to the Server Edition Primary, the Server Edition Secondary, or another Server Edition Expansion System.

Groups in a Multi-Site Network

In a multi-site network, the extension numbers of users are automatically shared between systems and become diallable from other systems without any further programming.

The following features are available for groups.

Advertised Groups

Each group can be set as being 'advertised'. The group can then be dialed from other systems within the multi-site network. The groups extension number and name must be unique within the network. Non-advertised group numbers remain local only to system hosting the group.

Distributed Groups

Groups on a system can include users located on other systems within the network. Distributed groups are automatically advertised to other systems within the network. Note that distributed groups can only be edited on the system on which they were created.