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Incoming Call Route Voice Recording

Navigation: System Settings > Incoming Call Route > Add/Edit Incoming Call Route

These settings are used to activate the automatic recording of incoming calls that match the incoming call route.

Call recording requires Voicemail Pro to be installed and running. Call recording also requires available conference resources similar to a 3-way conference.

Note the following:

These settings are mergeable. Changes to these settings do not require a reboot of the system.

For a Server Edition network, these settings can be configured at the network level and are then automatically replicated in the configuration of all systems in the network. They can only be seen and edited at the individual system configuration level if record consolidation is switched off.

Field Description
Record Inbound Default = None

Select whether automatic recording of incoming calls is enabled. The options are:

  • None: Do not automatically record calls.

  • On: Record the call if possible. If not possible to record, allow the call to continue.

  • Mandatory: Record the call if possible. If not possible to record, block the call and return busy tone.

  • Percentages of calls: Record a selected percentages of the calls.

Record Time Profile Default = <None> (Any time)

Used to select a time profile during which automatic call recording of incoming calls is applied. If no profile is selected, automatic recording of incoming calls is active at all times.

Recording (Auto) Default = Mailbox

Sets the destination for automatically triggered recordings. The options are:

  • Mailbox This option sets the destination for the recording to be a selected user or hunt group mailbox. The adjacent drop down list is used to select the mailbox.

  • Voice Recording Library: This options set the destination for the recording to be a VRL folder on the voicemail server. The ContactStore application polls that folder and collects waiting recordings which it then places in its own archive. Recording is still done by the Voicemail Pro.

  • Voice Recording Library Authenticated:   This option is similar to Voice Recording Library above but instructs the voicemail server to create an authenticated recording. If the file contents are changed, the file is invalidated though it can still be played.