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Add Service User

Navigation: Security Manager > Service Users > Add/Edit Service User

Click Add/Edit Service User to open the Add Service User window.

Field Description
Name: Range = Up to 31 characters. Sets the service user's name.

The minimum name length is controlled through General settings.

noteNote

If changing the user name and/or password of the current service user used to load the security settings, after saving the changes Manager should be closed. Not closing Manager will cause error warnings when attempting to send any further changes.

Password: Range = Up to 31 characters. Sets the service user's password.

To change the current password click Change. Enter and confirm the new password. Note that an error will be indicated if the password being entered does not meet the password rules set through General settings.

To clear the cache of previous password details used by the password rules setting, click Clear Cache. For example, if the rule restricting the reuse of old passwords has been enabled, clearing the cache allows a previous password to be used again.

Account Status Default = Enabled.  

Displays the current service user account status (correct at the time of reading from the system). The options are:

  • Enabled This status is the normal non-error state of a service user account. This setting can be selected manually to re-enable an account that has been disabled or locked. Note that re-enabling a locked account will reset all timers relating to the account such as Account Idle Time.

  • Force New Password This status can be selected manually. The service user is then required to change the account password when they next log in. Until a password change is successful, no service access is allowed. Note that the user must be a member of a Rights Group that has the Security Administration option Write own service user password enabled.

  • Disabled This status prevents all service access. This setting can be selected manually. The account can be enabled manually by setting the Account Status back to Enabled.

  • Locked – Password Error This status indicates the account has been locked by the Password Reject Action option Log and Disable Account on the security General Settings tab. The account can be enabled manually by setting the Account Status back to Enabled.

  • Locked - Temporary This status indicates the account is currently locked temporarily by the Password Reject Action option Log and Temporary Disable on the security General Settings tab. The account can be enabled manually by setting the Account Status back to Enabled, otherwise the service user must wait for the 10 minute period to expire.

  • Locked - Idle This status indicates the account has been locked by passing the number of days set for the Account Idle Time on the security General Settings tab without being used. The account can be enabled manually by setting the Account Status back to Enabled.

  • Locked - Expired This status indicates the account has been locked after passing the Account Expiry date set below. The account can be enabled manually by setting Account Status back to Enabled, and resetting the Account Expiry date to a future date or to No Account Expiry.

  • Locked – Password Expired This status indicates the account has been locked after having not been changed within the number of days set by the Password Change Period option on the security General Settings tab. The account can be enabled manually by setting the Account Status back to Enabled.

Account Expiry Default = <None> (No Expiry).

Not applicable to Web Manager.

This option can be used to set a calendar date after which the account will become locked. The actual expiry time is 23:59:59 on the selected day. To prompt the user a number of days before the expiry date, set an Expiry Reminder Time on the security General Settings tab.

Rights Group Membership The check boxes are used to set the Rights Groups to which the user belongs. The user's rights will be a combination of the rights assigned to the groups to which they belong.