ContentsPrint

Add Short Code

Navigation: System Settings > Short Codes > Add/Edit Short Code

Click Add/Edit Short Code to open the Add Short Code window where you can provision a user. When you click Add/Edit Short Code, you are prompted to specify if the short code will be a global object or specific to a server.

These settings are used to create System Short Codes. System short codes can be dialed by all system users. However the system short code is ignored if the user dialing matches a user or user rights short code.

warningWarning

User dialing of emergency numbers must not be blocked. If short codes are edited, the users ability to dial emergency numbers must be tested and maintained.

These settings are mergeable. Changes to these settings do not require a reboot of the system.

Field Description
Code The dialing digits used to trigger the short code. Maximum length 31 characters.
Feature Select the action to be performed by the short code.
Telephone Number The number dialed by the short code or parameters for the short code feature. This field can contain numbers and characters. For example, it can contain Voicemail Pro start point names, user names, hunt group names and telephone numbers (including those with special characters). Maximum length 31 characters.

The majority of North-American telephony services use 'en-bloc' dialing, ie. they expect to receive all the routing digits for a call as a single simultaneous set of digits. Therefore the use of a ; is recommended at the end of all dialing short codes that use an N. This is also recommended for all dialing where secondary dial tone short codes are being used.

Line Group ID Default = 0.

For short codes that result in the dialing of a number, that is short codes with a Dial feature, this field is used to enter the initially routing destination of the call. The drop down can be used to select the following from the displayed list:

  • Outgoing Group ID: The Outgoing Group ID's current setup within the system configuration are listed. If an Outgoing Group ID is selected, the call will be routed to the first available line or channel within that group.

  • ARS: The ARS records currently configured in the system are listed. If an ARS record is selected, the call will be routed by the setting within that ARS record. Refer to ARS Overview.

Locale Default = Blank.

For short codes that route calls to voicemail, this field can be used to set the prompts locale that should be used if available on the voicemail server.

Force Account Code Default = Off.

For short codes that result in the dialing of a number, this field trigger the user being prompted to enter a valid account code before the call is allowed to continue.

Force Authorization Code Default = Off.

This option is only shown on systems where authorization codes have been enabled. If selected, then for short codes that result in the dialing of a number, the user is required to enter a valid authorization code in order to continue the call.