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Auto Attendant

Navigation: Call Management > Auto Attendant

These settings are used for embedded voicemail provided by the IP Office control unit. This is setup by adding an Avaya Embedded Voicemail memory card to the control unit and then selecting Embedded Voicemail as the Voicemail Type.

This tab and its settings are hidden unless the system has been configured to use Embedded Voicemail on the System | Voicemail tab.

For full details on configuration and operation of Embedded Voicemail auto-attendants refer to the IP Office Embedded Voicemail Installation Manual.

Up to 40 auto-attendant services can be configured.

Embedded voicemail services include auto-attendant, callers accessing mailboxes to leave or collect messages and announcements to callers waiting to be answered.

The IP500 V2 supports 2 simultaneous Embedded Voicemail calls by default but can be licensed for up to 6. The licensed limit applies to total number of callers leaving messages, collecting messages and or using an auto attendant.

In addition to basic mailbox functionality, Embedded Voicemail can also provide auto-attendant operation. Each auto attendant can use existing time profiles to select the greeting given to callers and then provide follow on actions relating to the key presses 0 to 9, * and #.

Time Profiles

Each auto attendant can use up to three existing time profiles, on each for Morning, Afternoon and Evening. These are used to decide which greeting is played to callers. They do not change the actions selectable by callers within the auto attendant. If the time profiles overlap or create gaps, then the order of precedence used is morning, afternoon, evening.

Greetings

Four different greetings are used for each auto attendant. One for each time profile period. This is then always followed by the greeting for the auto-attendant actions. By default a number of system short codes are automatically created to allow the recording of these greetings from a system extension. See below.

Actions

Separate actions can be defined for the DTMF keys 0 to 9, * and #. Actions include transfer to a specified destination, transfer to another auto-attendant transfer to a user extension specified by the caller (dial by number) and replaying the greetings.

Short Codes

Adding an auto attendant automatically adds a number of system short codes. These use the Auto Attendant short code feature. These short codes are used to provide dialing access to record the auto attendant greetings.

Four system short codes (*81XX, *82XX, *83XX and *84XX) are automatically added for use with all auto attendants, for the morning, afternoon, evening and menu options greetings respectively. These use a telephone number of the form "AA:" N" . Y " where N is the replaced with the auto attendant number dialed and Y is 1, 2, 3 or 4 for the morning, afternoon, evening or menu option greeting.

Routing Calls to the Auto Attendant

The telephone number format AA:Name can be used to route callers to an auto attendant. It can be used in the destination field of incoming call routes and telephone number field of short codes set to the Auto Attend feature.