Voicemail Code
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Default = Blank. Range = 0 (no code) to 15 digits.
A code used by the voicemail server to validate access to this
mailbox. If remote access is attempted to a mailbox that has no voicemail
code set, the prompt "Remote access is not configured on this mailbox"
is played.
The mailbox access code can be set through IP Office Manager or
through the mailbox telephone user interface (TUI). The minimum password
length is:
Voicemail Pro (Manager): 0
Voicemail Pro (Intuity TUI): 2
Embedded Voicemail (Manager): 0
Embedded Voicemail (Intuity TUI): 0
Codes set through the Voicemail Pro telephone user interface are
restricted to valid sequences. For example, attempting to enter a
code that matches the mailbox extension, repeat the same number (1111)
or a sequence of numbers (1234) are not allowed. If these types of
code are required they can be entered through Manager.
Manager does not enforce any password requirements for the code
if one is set through Manager.
Embedded
Voicemail: For Embedded Voicemail running in IP Office mailbox
mode, the voicemail code is used if set.
IP Office
mode: The voicemail code is required when accessing the mailbox
from a location that is not set as a trusted number in the user's
Source Numbers list.
Intuity Emulation
mode: By default the voicemail code is required for all mailbox
access. The first time the mailbox is accessed the user will be prompted
to change the password. Also if the voicemail code setting is left
blank, the caller will be prompted to set a code when they next access
the mailbox. The requirement to enter the voicemail code can be removed
by adding a customized user or default collect call flow, refer to
the <%VOICEMAILPRO%> manuals for full details.
Trusted Source
Access: The voicemail code is required when accessing the mailbox
from a location that is not set as a trusted number in the user's
Source Numbers list.
Call Flow
Password Request: Voicemail Pro call flows containing an action
where the action's PIN code set to $ will prompt the
user for their voicemail code.
Changing
the Code: All of the voicemail interfaces, except IMS and IMAP,
provide options for the user to change the voicemail code themselves.
In addition, Voicemail Pro running in Intuity emulation mode will
request that the user sets a code when they first log in to their
mailbox using the phone.
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Voicemail On
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Default = On.
When on, the mailbox is used by the system to answer the user's
unanswered calls or calls when the user's extension returns busy.
Note that selecting off does not disable use of the user's mailbox.
Messages can still be forward to their mailbox and recordings can
be placed in it. The mailbox can also still be accessed to collect
messages.
When a caller is directed to voicemail to leave a message, the
system indicates the target user or hunt group mailbox.
The mailbox
of the originally targeted user or hunt group is used. This applies
even if the call has been forwarded to another destination. It also
includes scenarios where a hunt group call overflows or is in fallback
to another group.
Voicemail Pro
can be used to customize which mailbox is used separately from the
mailbox indicated by the system.
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Voicemail Help
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Default = Off
This option controls whether users retrieving messages are automatically
given an additional prompt "For help at any time press 8." If switched
off, users can still press 8 for help. For voicemail systems running
in Intuity emulation mode, this option has no effect. On those systems
the default access greeting always includes the prompt "For help at
any time, press *4" (*H in the US locale).
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Voicemail Ringback
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Default = Off
When enabled and a new message has been received, the voicemail
server calls the user's extension to attempt to deliver the message
each time the telephone is put down. Voicemail will not ring the extension
more than once every 30 seconds.
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Voicemail Email
Reading
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Default = Off
This option can be enabled for users whose Profile is set to Mobile Worker or Power User. If
enabled, when you log into you voicemail box, it will detect your
email messages and read them to you. This email text to speech feature
is set-up through Voicemail Pro. This option is not currently supported
with Linux based Voicemail Pro.
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UMS Web Services
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Default = Off.
For Server Edition systems this option can be enabled for users
whose Profile is set to Office Worker or Power User. For standalone systems the option can be enabled
for users whose Profile is set to Teleworker, Office Worker or Power User. When
selected, the user can use any of the Voicemail Pro UMS services to
access their voicemail messages (IMAP email client, web browser or
Exchange 2007 mailbox). Note that the user must have a voicemail code
set in order to use the UMS services.
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Voicemail Email:
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Default = Blank (No voicemail email features)
This field is used to set the user or group email address used
by the voicemail server for voicemail email operation. When an address
is entered, the additional Voicemail Email control below are selectable
to configure the type of voicemail email service that should be provided.
Use of voicemail email requires the Voicemail Pro server to have
been configured to use either a local MAPI email client or an SMTP
email server account. For Embedded Voicemail, voicemail email is supportedand
uses the system's SMTP settings.
The use of voicemail email for the sending (automatic or manual)
of email messages with wav files attached should be considered with
care. A one-minute message creates a 1MB .wav file. Many email systems
impose limits on emails and email attachment sizes. For example the
default limit on an Exchange server is 5MB.
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Voicemail Email
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Default = Off
If an email address is entered for the user or group, the following
options become selectable. These control the mode of automatic voicemail
email operation provided by the voicemail server whenever the voicemail
mailbox receives a new voicemail message.
Users can change their voicemail email mode using visual voice.
If the voicemail server is set to IP Office mode, user can also change
their voicemail email mode through the telephone prompts. The ability
to change the voicemail email mode can also be provided by Voicemail
Pro in a call flow using a Play Configuration Menu action or a Generic
action.
If the voicemail server is set to IP Office mode, users can manually
forward a message to email.
The options are:
Off
If off, none of the options below are used for automatic voicemail
email. Users can also select this mode by dialing *03 from their extension.
Copy
If this mode is selected, each time a new voicemail message is received
in the voicemail mailbox, a copy of the message is attached to an
email and sent to the email address. There is no mailbox synchronization
between the email and voicemail mailboxes. For example reading and
deletion of the email message does not affect the message in the voicemail
mailbox or the message waiting indication provided for that new message.
Forward If this mode is selected, each time a new voicemail message is
received in the voicemail mailbox, that message is attached to an
email and sent to the email address. No copy of the voicemail message
is retained in the voicemail mailbox and their is no message waiting
indication. As with Copy, there is no mailbox synchronization between
the email and voicemail mailboxes. Users can also select this mode
by dialing *01 from their extension.
Note that until email forwarding
is completed, the message is present in the voicemail server mailbox
and so may trigger features such as message waiting indication.
UMS Exchange
2007 With Voicemail Pro, the system supports voicemail email
to an Exchange 2007 server email account. For users and groups also
enabled for UMS Web Services this significantly changes their mailbox
operation. The Exchange Server inbox is used as their voicemail message
store and features such as message waiting indication are set by new
messages in that location rather than the voicemail mailbox on the
voicemail server. Telephone access to voicemail messages, including
Visual Voice access, is redirected to the Exchange 2007 mailbox.
Alert If this mode is selected, each time a new voicemail message is
received in the voicemail mailbox, a simple email message is sent
to the email address. This is an email message announcing details
of the voicemail message but with no copy of the voicemail message
attached. Users can also select this mode by dialing *02 from their
extension.
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DTMF Breakout
When a caller is directed to voicemail to leave a message, they
can be given the option to be transferred to a different extension.
The greeting message needs to be recorded telling the caller the options
available. The extension numbers that they can be transferred to are
entered in the fields below.System default values can be set for these
numbers and are used unless a different number is set within these
user settings. The values can be set using User Rights.
The Park & Page feature is supported when the system voicemail
type is configured as Embedded Voicemail or <%VOICEMAILPRO%>. Park & Page is also supported on systems where Avaya Aura Messaging,
Modular Messaging over SIP, or CallPilot (for <%GATEWAY%> with
CS 1000 deployments) is configured as the central voice mail system
and the local Embedded Voicemail or <%VOICEMAILPRO%> provides auto
attendant operation. The Park & Page feature allows a call to
be parked while a page is made to a hunt group or extension. This
feature can be configured for Breakout DTMF 0, Breakout DTMF 2, or
Breakout DTMF 3.
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Reception/Breakout
(DTMF 0)
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The number to which a caller is transferred if they press 0while
listening to the mailbox greeting rather than leaving a message (*0 on Embedded
Voicemail in IP Office mode).
For voicemail systems set to Intuity emulation mode, the mailbox
owner can also access this option when collecting their messages by
dialing *0.
If the mailbox has been reached through a <%VOICEMAILPRO%> call
flow containing a Leave Mail action, the option provided when 0 is pressed are:
For IP Office
mode, the call follows the Leave Mail action's Failure or Success results
connections depending on whether the caller pressed 0 before or after
the record tone.
For Intuity
mode, pressing 0 always follows the Reception/Breakout (DTMF 0) setting.
When Park & Page is selected for a DTFM breakout, the following
drop-down boxes appear:
Paging Number – displays a list
of hunt groups and users (extensions). Select a hunt group or extension
to configure this option.
Retries – the range is
0 to 5. The default setting is 0.
Retry Timeout – provided in the
format M:SS (minute:seconds). The range can be set in 15-second increments.
The minimum setting is 15 seconds and the maximum setting is 5 minutes.
The default setting is 15 seconds
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Breakout (DTMF
2)
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The number to which a caller is transferred if they press 2while
listening to the mailbox greeting rather than leaving a message (*2 on Embedded
Voicemail in IP Office mode).
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Breakout (DTMF
3)
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The number to which a caller is transferred if they press 3while
listening to the mailbox greeting rather than leaving a message (*3 on Embedded
Voicemail in IP Office mode).
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