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These settings are used to define the name of the auto attendant service and the time profiles that should control which auto attendant greetings are played.
These settings are mergeable. Changes to these settings do not require a reboot of the system.
Field | Description |
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Name |
Range = Up to 12 characters
This field sets the name for the auto-attendant service. External calls can be routed to the auto attendant by entering AA:Name in the destination field of an Incoming Call Route. |
Maximum Inactivity |
Default = 8 seconds; Range = 1 to 20 seconds.
This field sets how long after playing the prompts the Auto Attendant should wait for a valid key press. If exceeded, the caller is either transferred to the Fallback Extension set within the Incoming Call Route used for their call or else the caller is disconnected. |
Enable Local Recording |
Default = On.
When off, use of short codes to record auto-attendant prompts is blocked. The short codes can still be used to playback the greetings. |
Direct Dial-By-Number |
Default = Off.
This setting affects the operation of any key presses in the auto attendant menu set to use the Dial By Number action. If selected, the key press for the action is included in any following digits dialed by the caller for system extension matching. For example, if 2 is set in the actions to Dial by Number, a caller can dial 201 for extension 201. If not selected, the key press for the action is not included in any following digits dialed by the caller for system extension matching. For example, if 2 is set in the actions to Dial by Number, a caller must dial 2 and then 201 for extension 201. |
Dial by Name Match Order |
Default = First Name/Last Name.
Determines the name order used for the Embedded Voicemail Dial by Name function. The options are
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AA Number | This number is assigned by the system and cannot be changed. It is used in conjunction with short codes to access the auto attendant service or to record auto attendant greetings. |
Morning/Afternoon/Evening/Menu Options |
Each auto-attendant can consist of three distinct time periods,
defined by associated time profiles. A greeting can be recorded for
each period. The appropriate greeting is played to callers and followed
by the Menu Options greeting which should list the available actions.
The options are:
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