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Navigation:
The System Directory main content pane lists provisioned directory records. Click the icons beside a record to edit or delete.
Use these settings to create directory records that are stored in the system's configuration. Directory records can also be manually imported from a CSV file. The system can also use Directory Services to automatically import directory records from an LDAP server at regular intervals.
A system can also automatically import directory records from another system. Automatically imported records are used as part of the system directory but are not part of the editable configuration. Automatically imported records cannot override manually entered records.
For a Server Edition network, these settings can only be configured at the network level and they are stored in the configuration of the Primary Server. All other systems in the network are configured to share the directory settings of the Primary Server through their own System | Directory Services | HTTP configuration.
Directory records are used for two types of functions.
Directory Dialing:
Directory numbers are displayed by user applications such as SoftConsole. Directory numbers are viewable through the Dir function on many Avaya phones (Contacts or History). They allow the user to select the number to dial by name. The directory will also contain the names and numbers of users and hunt groups on the system.
The Dir function groups directory records shown to the phone user into the following categories. Depending on the phone, the user may be able to select the category currently displayed. In some scenarios, the categories displayed may be limited to those supported for the function being performed by the user:
External Directory records from the system configuration. This includes HTTP and LDAP imported records.
Groups Groups on the system. If the system is in a multi-site network, it will also include groups on other systems in the network. For pre-Release 5 systems, this feature requires the systems to have Advanced Small Community Networking licenses.
Users or Index Users on the system. If the system is in a multi-site network it will also include users on other systems in the network. For pre-Release 5 systems, this feature requires the systems to have Advanced Small Community Networking licenses.
Personal Available on T3, T3 IP, 1400, 1600, 9500 and 9600 Series phones. These are the user's personal directory records stored within the system configuration.
Speed Dialing:
On M-Series and T-Series phones, a Speed Dial button or dialing Feature 0 can be used to access personal directory records with an index number.
Personal: Dial Feature 0 followed by * and the 2-digit index number in the range 01 to 99.
System: Dial Feature 0 followed by 3-digit index number in the range 001 to 999.
The Speed Dial short code feature can also be used to access a directory speed dial using its index number from any type of phone.
Directory records are also used to associate a name with the dialled number on outgoing calls or the received CLI on incoming calls. When name matching is being done, a match in the user's personal directory overrides any match in the system directory. Note that some user applications also have their own user directory.
SoftConsole applications have their own user directories which are also used by the applications name matching. Matches in the application directory may lead to the application displaying a different name from that shown on the phone.
Name matching is not performed when a name is supplied with the incoming call, for example QSIG trunks. On SIP trunks the use of the name matching or the name supplied by the trunk can be selected using the Default Name Priority setting (System | Telephony | Telephony). This setting can also be adjusted on individual SIP lines to override the system setting.
Directory name matching is not supported for DECT handsets. For information on directory integration, see IP Office DECT R4 Installation.
A maximum of 2500 directory records are supported in the system configuration. When using a 1400, 1600, 9500 or 9600 Series phone, system phone users can also edit the configuration directory records.
System | Number of Directory Records | Total Number of Directory Records | |||
---|---|---|---|---|---|
Configuration | LDAP Import | HTTP Import | |||
Standalone Systems | IP500 V2 | 2500 | 7500 | 7500 | 7500 |
Server Edition | Primary Server | 2500 | 7500 | 7500 | 7500 |
Secondary Server | – | – | 7500 | 7500 | |
Expansion System (L) | – | – | 7500 | 7500 | |
Expansion System (V2) | – | – | 7500 | 7500 |
For Server Edition systems, system directory configuration is only supported through the Primary Server. It is used to setup the central system directory. Other systems in the network are configured to import the central directory from the Primary Server. See Centralized System Directory.