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Information Panels

The panels, up to 3, on the right display summary information for different aspects of the system configuration and vary depend on the current menu selected.

Accessing Panel Help
Within each panel you can click the web help icon help icon to display a summary of the panel and to access further help information.
Editing Panel Settings
Some panels also include an web edit icon edit icon. This can be used to access the appropriate configuration settings.

 

The various information panels that are displayed are:

ARS

ARS

 

This panel is used to display a summary of the system's Alternate Route Selection settings.

Auto Attendant

This panel gives a summary of the auto attendant services (up to 9) currently configured.

Auto Attendant
For each configured auto attendant, this item lists the current service being provided by the auto attendant. Each auto attendant can be configured with different greeting and options for morning, afternoon, evening and out of hours periods.
Emergency Greeting
For each auto attendant, this item lists whether the auto attendant is currently set to play its emergency greeting or not.

Button Programming

This panel shows a summary of the user's current programmable button settings. Programmable buttons are supported on Avaya phones. They are not supported on traditional analog phones.

The panel is shown on the User menu. The information changes to match the currently selected user in that menu. The web edit icon edit icon can be used to access the Button Programming menu to edit the user's settings.

Name
The name of the extension user.
Handset
If a phone is currently connected to the user's extension, the type of phone is known is indicated here.

Call By Call

This panel shows a summary of the call by call settings configured for the currently selected SIP trunk in the SIP Trunks menu.

The web edit icon edit icon can be used to access the Call by Call Settings menu in order to edit the settings.

Channel Setup

This panel give a summary of the configured channels of the currently selected BRI or PRI trunk in the Trunks menu. It is also used for the currently selected SIP trunk in the SIP Trunks menu.

The web edit icon edit icon can be used to access the channel setup menu for the selected trunk. The menu that appears and the options in the menu will depend on the trunk type:

PRI Channel Setup
T1 Channel Setup
PRI (ETSI) Channel Setup
BRI Trunk Channel Setup
SIP Trunk Channel Setup

Dial Plan

This panel shows a summary of the dial plans configured for the currently selected SIP trunk in the SIP Trunks menu.

The web edit icon edit icon can be used to access the Dial Plan Settings menu in order to edit the settings.

DID Mapping Table

This panel give a summary of the configured DID mapping for the currently selected BRI or PRI trunk in the Trunks menu.

The web edit icon edit icon can be used to access the DID Mapping menu for the selected trunk.

Do Not Disturb Exception

This panel shows a summary of the user's do not disturb settings. The panel is shown on the User menu. The information changes to match the currently selected user in that menu.

The web edit icon edit icon can be used to access the DND Exception List menu to edit the user's settings.

DND Enabled
This item indicates whether do not disturb is currently enabled. DND can be enabled through editing the user configuration or through functions on the user's phone.
DND Exceptions
This item lists the numbers, calls from which, are able to still call the user when they have do not disturb enabled.

Features Configured

This panel summarizes some key features of the current system configuration.

Daylight Saving
This item indicates whether automatic daylight saving time is enabled. This option is only supported for systems in North American countries.
System Trunks per Phone Line
Physical Extensions Connected
This item lists the number of actual extensions connected. Note that for some extension types, for example analog extensions, the system assumes that an extension is connected if a physical port for connection is installed in the system's control unit.
Licenses Installed
This item list the number of licenses added to the system configuration.
Trunks per Phone
For system's running in Key mode, a number of trunks are automatically assigned to programmable buttons on each user's extension if possible. This is controlled by the Number of Lines setting on the System menu.
Night Service
This item indicates whether the system is currently in night service or not. In night service, the incoming call routing applied to calls is changed.

Groups

 

This panel gives a summary of the hunt groups that have been configured, that it the groups that contain users as their members. The number and type of hunt groups supported by the system is fixed. The groups can be edited through the Groups menu.

Calling Group
This type of group can be set as the Coverage Destination of a trunk or trunk channel. It can be also the destination of calls routed using DID call mapping or call-by-call settings. Calling Group 1 is also used by the Simultaneous Page function (*70).
Hunt Group
This type of group can be set as the Coverage Destination of a trunk or trunk channel. It can also be the destination of calls routed using DID call mapping or call-by-call settings.
Night Service Group
When the system is put into night service, this group overrides the Coverage Destination of all trunks.
Operator Group
This option is only available for systems with their Mode set to PBX. By default the group contains the first extension on the system. For PRI and BRI trunks, it is fixed incoming destination for calls unless DID Mapping is applied to the call. It can also be selected as the destination for incoming SIP calls.
Pickup Group
Users can be pickup calls currently alerting any member of a pickup group. They do not need to be a member of the group.

Hardware Installed

This panel shows a summary of the key system hardware. The panel is shown on the Home page. It is also shown on the Alternate Route Selection and System menus.

Control Unit
This is the type of system control unit from which the configuration has been received.
Internal Modules
This item lists the internal cards installed in the control unit. IP500 V2 control unit have 4 card slots. Each can be fitted with a IP500 base card which typically provides connections for up to 8 extensions. In most cases each base card can also be fitted with a trunk card which provides support for physical trunk connections to the base card.
Expansion Modules
This item lists any external expansion modules attached to the control unit. These are used to provide ports for the connection of additional extension and trunks. An IP500 V2 control unit has ports for connecting up to 8 external expansion modules as long as the systems number of supported extensions is not exceeded.
Feature Key
This item shows the feature key number of the feature key dongle installed in the control unit. This number is used to check and validate any licenses added to the system configuration. For IP500 V2 control units, the feature key dongle is the System SD card installed in the back of the control unit. The feature key number is also printed on the card label.
Serial Number
This item is the unique serial number of the control unit.

Incoming Calls

This panel shows a summary of the incoming call routing. The panel is shown on the Calling Lists menu.

Incoming Number Filter

This panel shows a summary of the incoming number filters configured for the currently selected SIP trunk in the SIP Trunks menu.

The web edit icon edit icon can be used to access the Incoming Number Filters menu in order to edit the settings.

Outgoing Calls

 

This panel a summary of the configuration of the lists that are used to control which numbers users can dial when making outgoing calls. The web edit icon edit icon can be used to access the List Management menu to edit the settings.

Allowed List
Allowed lists are used to enter numbers or types of numbers that users associated with the list can dial even if they are restricted from dialing other numbers. Up to 8 such lists, each containing 10 numbers, can be configured.
Disallowed List
Disallowed lists are used to enter numbers or types of numbers that users associated with the list cannot dial. Up to 10 such lists can be configured. Up to 8 such lists, each containing 10 numbers, can be configured.
Emergency Number List
This list is used to enter numbers that all users can dial at any time regardless of any other settings that might restrict them from dialing numbers for outgoing calls. Up to 10 numbers can be configured in this list.
Account Codes
Up to 99 account codes can be entered. In addition selected users can be configured to have to enter an account code whenever they make an outgoing external call.

Role Based Rights

This panel is used to access the security settings for accounts to use web based management. Clicking the web edit icon edit icon accesses the Service Users menu.

SIP Trunks

This panel displays a summary of the SIP trunks in the system's configuration. The web edit icon edit icon can be clicked to access the SIP Trunks menu.

Speed Dial Setup

This panel shows a summary of the current system speed dials configured. The web edit icon edit icon can be used to access the Speed Dial menu in order to edit system speed dials.

Speed Dials
This item shows the number of system speed dial numbers that have been configured. Up to 100 system speed dials can be configured.

System Information

This panel provides a quick summary of the key system hardware. Most of the settings shown in this panel can be altered through the System | System menu if required.

IP Address
This is the IP address assigned to the LAN port on the back of the control unit. The address is normally obtained by the system using DHCP or it can be set manually. Otherwise the address defaults to 192.168.42.1.
Sub-Net Mask
This is the sub-net mask associated with the IP address above.
Default Gateway
This is the default gateway address associated with the IP address above.
System Locale
This is the Country setting of the system. It affects a range of feature settings including many that are not user configurable and related to trunk operation. Therefore it is important to ensure that this setting is correct for the system's actual location.
Number Assigned to First Extension
This is the extension number of the first extension port in the system. That is the port that is on the top-left of the first internal card slot in the control unit (regardless of whether a card is installed in that port or not).
Total Number of Extensions
This item shows the number of extensions supported by the system. Systems using 2 digit extension numbering support 48 extensions. Systems using 3 digit extension numbering support 100 extensions.

Trunks in Service

This panel shows a summary of the trunks present and the maximum number of trunks that could be added. SIP trunks are not included.

Analogue Trunks
This items shows the number of actual analogue trunk ports installed in the system and the maximum number of such trunk ports that could be installed.
PRI Trunks
This item shows the number of PRI trunk ports installed in the system and the maximum number of such trunk ports that could be installed. Note that both PRI and BRI trunks cannot be installed in the same system.
PRI Channels
Each PRI trunk can support multiple channels. The number of channels is shown here. Note that the maximum number of channels is dependent on the particular configuration of the PRI trunk.
BRI Trunks
This items shows the number of actual BRI trunk ports installed in the system and the maximum number of such trunk ports that could be installed. Note that both PRI and BRI trunks cannot be installed in the same system.
BRI Channels
Each BRI trunk can support up to 2 channels. This items shows the number of BRI channels configured and the maximum number that could be configured.

Users

This panel gives a summary of the number of users supported by the system. The panel is shown on the Groups menu and the Calling Lists menu.

Total Users
This item shows the number of extensions supported by the system. Systems using 2 digit extension numbering support 48 extensions. Systems using 3 digit extension numbering support 100 extensions.
Configured Users
This item shows the number of actual physical extension ports present in the system.
Phantom Users
This items shows the number of users present in the configuration who are not matched by physical extension ports to which a phone can be connected. These users can still be configured and used for some functions.

 

 

© 2013 AVAYA
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Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 11/14/2011