Advanced Edit user — Do Not Disturb field descriptions

Navigation: Call Management > Users > Edit > Advanced > Do Not Disturb

Do not disturb prevents the user from receiving hunt group and page calls. Direct callers hear busy tone or are diverted to voicemail if available. It overrides any call forwarding, follow me and call coverage settings. A set of exception numbers can be added to list numbers from which the user still wants to be able to receive calls when they have do not disturb in use. See Do Not Disturb in the Telephone Features section for full details of Do Not Disturb operation.

These settings are mergeable. Changes to these settings do not require a reboot of the system.

A symbol indicates that the setting can also be set and locked within a set of user rights with which the user is associated using the Working Hour User Rights and Out of Hours User Rights settings. The user rights applied can be controlled by a time profile selected as the user's Working Hours Time Profile setting. The effect of the user rights can be displayed using the User Rights View control.

Field Description
Do Not Disturb Default = Off

When checked the user's extension is considered busy, except for calls coming from sources listed in their Do Not Disturb Exception List. When a user has do not disturb in use, their normal extension will give alternate dialtone when off hook. Users with DND on are indicated as 'busy' on any BLF indicators set to that user.

Do Not Disturb Exception List Default = Blank

This is the list of telephone numbers that are still allowed through when Do Not Disturb is set. For example this could be an assistant or an expected phone call. Internal extension numbers or external telephone numbers can be entered. If you wish to add a range of numbers, you can either enter each number separately or make use of the wildcards "N" and "X" in the number. For example, to allow all numbers from 7325551000 to 7325551099, the DND Exception number can be entered as either 73255510XX or 73255510N. Note that this list is only applied to direct calls to the user.

Calls to a hunt group of which the user is a member do not use the Do Not Disturb Exceptions list.