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Telephony Supervisor Settings

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These settings relate to user features normally only adjusted by the user's supervisor.

These settings are mergeable. Changes to these settings do not require a reboot of the system.

In Manager, symbol indicates that the setting can also be set and locked within a set of user rights with which the user is associated using the Working Hour User Rights and Out of Hours User Rights settings. The user rights applied can be controlled by a time profile selected as the user's Working Hours Time Profile setting. The effect of the user rights can be displayed using the User Rights View control.

Field Description
Login Code Default = Blank. Range = Up to 31 digits.

The code that has to be entered, as part of a log in sequence, to allow a user to make use of an extension as if it was their own phone.  This entry must be at least 4 digits for DS port users. Login codes of up to 15 digits are supported with Extn Login buttons. Login codes of up to 31 digits are supported with Extn Login short codes. Centralized users use the Login Code for SIP registration on Session Manager.

  • For IP phone users, the login code should be limited to 13 digits. The user's login code is used by IP phones during registration with the system.

  • This log in code can be used for hot desking as well as logging back onto your phone after it has been used by a hot desking user. Hot desking is not supported for centralized users.

  • Users can only log out if they have a Login Code set.

  • Supports the short code feature Change Login Code.

  • Users can log out without having a Login Code set if they are currently logged in at an extension whose Base Extension Number (Extension | Extn) no longer matches their own Extension (User | User).

  • If the user has a login code set, it is used by the Outgoing Call Bar Off short code feature.

  • If the user has a login code set, access to a range of programmable button features will require entry of the login code. For example access Self Admin and System Phone features.

Login Idle Period (secs) Default = Blank (Off). Range = 0 (Off) to 99999.

If the telephone is not used for this period; the user currently logged in is automatically logged out. This option should be used only in conjunction with Force Login (see below).

Monitor Group Default = <None>

Sets the hunt group whose members the user can monitor if silent monitoring is setup. See Call Listen.

Coverage Group Default = <None>.

If a group is selected, then in scenarios where an external call would normally have gone to voicemail, it instead continues ringing and also starts alerting the members of the coverage group. For further details refer to Coverage Groups.

Status on No Answer Default = Logged On.  

Hunt groups can change the status of call center agents (users with a log in code and set to forced log in) who do not answer a hunt group call presented to them before it is automatically presented to the next agent. Use of this is controlled by the Agent's Status on No Answer Applies To setting of the hunt group. This option is not used for calls ringing the agent because the agent is in another group's overflow group. The options are:

  • Logged On: If this option is selected, the user's status is not changed.

  • Busy Wrap-Up: If this option is selected the user's membership status of the hunt group triggering the action is changed to disabled. The user can still make and receive calls and will still continue to receive calls from other hunt groups to which they belong.

  • Busy Not Available: If this option is selected the user's status is changed to do not disturb. This is the equivalent of DND and will affect all calls to the user.

  • Logged Off: If this option is selected the users status is changed to logged out. In that state they cannot make calls or receive calls. Hunt group calls go to the next available agent and personal calls treat the user as being busy.

Reset Longest Idle Time Default = All Calls.  

This setting is used in conjunction with hunt groups set to Longest Waiting (also known as Idle and Longest Waiting). It defines what type of calls reset the idle time of users who are members of these hunt groups. Options are All Calls and External Incoming.

Force Login Default = Off

If checked, the user must log in using their Login Code to use any extension including an extension to which they are the default associated user (Base Extension). For example, if Force Login is ticked for user A and user B has logged onto A's phone, when B logs off user A is not automatically associated with their normal phone and instead must log back on. If Force Login was not ticked, A would be automatically logged back in.

For users set as CCR Agents, Forced Login is automatically enabled and cannot be switched off.

Note that users with a Login Code and set to Forced Login are treated as call center agents. These users consume CCC agents licenses and their status is reported within CBC and CCC applications.

Force Account Code Default = Off

If checked, the user must enter a valid account code to make an external call.

Force Authorization Code Default = Off.

If checked, the user must enter a valid authorization code to make an external call. That authorization code must be one associated with the user or the user rights to which the user belongs. See Authorization Codes.

Incoming Call Bar Default = Off

When enabled, this setting stops a user from receiving any external calls. On the calling phone, the call is rejected.

Outgoing Call Bar Default = Off

When enabled, this setting stops a user from making any external calls except those that use dial emergency features. On many Avaya display phones, this causes a B to be displayed. The following features can be used with outgoing call bar: Outgoing Call Bar On, Outgoing Call Bar Off and Change Login Code.

Inhibit Off-Switch Forward/Transfers Default = Off. When enabled, this setting stops the user from transferring or forwarding calls externally. This does not stop another user transferring the restricted users calls off-switch on their behalf. Note that a number of other controls may inhibit the transfer operation, see Off-Switch Transfer Restriction.
Can Intrude Default = Off

Check this option if the user can join or interrupt other user's calls using call intrusion methods other than conferencing.

Cannot be Intruded Default = On

If checked, this user's calls cannot be interrupted or acquired by other internal users using call intrusion. For users with Cannot Be Intruded off, private call can be used to indicate whether a call can be intrude or not.

Can Trace Calls Default = Off. This settings controls whether the user is able to make used of ISDN MCID controls.
Can Accept Collect Calls Default = Off [Brazil Only]

Determines whether the user is able to receive and accept collect calls.

CCR Agent Default = Off.

This field is used by the CCR application to indicate which users are Agents monitored by that application. It also indicate to the system those users who can use other CCR features within the system configuration. If a user is set as an CCR Agent, Forced Login is enabled and greyed out from being changed and a warning is given if the user does not have a log in code set.

The number of simultaneous logged in CCR Agents supported by the system is controlled by licenses entered into the configuration. If all agent licenses on a system have been used, additional agents are prevented from logging in.

Automatic After Call Work Default = Off. CCR Agents (see above) can be automatically put into After Call Work (ACW) state after ending a hunt group call. During ACW state, further hunt group calls are not presented to the agent. Unless ended manually, the After Call Work state is automatically cleared after the agent's After Call Work Time setting. Automatic after call work is only supported when the agent is using a phone that supports an After Call Work button.
After Call Work Time (secs) Default = System Default. Range = 0 (No ACW) to 999 seconds.

For CCR Agents with Automatic After Call Work enabled, this value sets the duration of the ACW period. If set to System Default, the value set in System | CCR | Default After Call Work Time is used. A value of 0 disables the user from using ACW.

Deny Auto Intercom Calls Default = Off.

When enabled, any automatic intercom calls to the user's extension are automatically turned into normal calls.