Name
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Range = Up to 15 characters.
This is the user's account name used for RAS Dial In, Caller Display
and voicemail mailbox. As the display on Caller Display telephones
is normally only 16 digits long it is useful to keep the name short.
Only alphanumeric characters and space are supported in this field.
This field is case sensitive and must be unique.
Names should not start with a space. Do not use punctuation characters
such as #, ?, /, ^, > and ,.
Voicemail uses the name to match a user to their mailbox. Changing
a user's name will route their voicemail calls to a new mailbox. Note
however that Voicemail Pro is not case sensitive and will treat names
such as "Steve Smith", "steve smith" and "STEVE SMITH" as being the
same.
Do not provision a user with the Name "admin". The user name "admin"
is a reserved value on the one-X Portal Instant Message (IM) and Presence
server. An IP Office "admin" user will not have IM and presence services.
For Outbound Contact Express deployments, when an agent logs in
to an extension, the user name associated with the extension is changed
to the agent ID.
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Password
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Default = Blank. Range = Up to 31 alphanumeric characters.
This password is used by user applications such as SoftConsole
and TAPI. It is also used for user's with Dial In access. Note that
this is not the user's voicemail mailbox password (see User | Voicemail
| Voicemail Code) or their phone log in code (see User | Telephony
| Supervisor Settings | Login Code).
Password complexity rules can be set through the General security
settings. If complexity is not met, an error is displayed. The configuration
can still be saved, except if system locale is set to France2.
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Extension
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Range = 2 to 15 digits. In general all extensions should have
the same number of digits. This setting can be left blank for users
used just for dial in data connections.
Users for Delta
Server, CBC and CCC should only use up to 4 digit extension numbers.
Users associated
with IP phones or who may log in as such devices should not be given
extension numbers greater than 7 digits.
Centralized
users’ extension numbers can be up to 13 digits in length. Although
IP Office supports extension numbers up to 15 digits, the 13-digit
length is determined by the maximum extension number length allowed
for provisioning Centralized users in Communication Manager.
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Locale
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Default = Blank (Use system locale)
Configures the language used for voicemail prompts played to the
user, assuming the language is available on the voicemail server.
See Supported Country and Locale Settings. On a digital extension
it also controls the display language used for messages from the system.
Note however that some phones have their own menu options for the
selected language for the phone menus.
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Full Name
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Default = Blank
Use this field to enter the user's full name. The recommended format
is <first name><space><last name> in order for this value
to be used correctly by voicemail dial by name features. When set,
the Full Name is used in place of the Name for display
by phones and user applications.
Names should not start with a space. Do not use punctuation characters
such as #, ?, /, ^, > and ,.
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Profile
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Default = Basic User. A user's profile controls whether they
can be configured for a number of features.
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Login Code
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Default = Blank. Range = Up to 31 digits. The code that has to
be entered, as part of a log in sequence, to allow a user to make
use of an extension as if it was their own phone. This entry must
be at least 4 digits for DS port users. Login codes of up to 15 digits
are supported with Extn Login buttons. Login codes of up to 31 digits
are supported with Extn Login short codes. Centralized users use the Login Code for
SIP registration on Session Manager.
For IP phone
users, the login code should be limited to 13 digits. The user's login
code is used by IP phones during registration with the system.
This log in
code can be used for hot desking as well as logging back onto your
phone after it has been used by a hot desking user. Hot desking is
not supported for centralized users.
Users can only
log out if they have a Login Code set.
Supports the
short code feature Change Login Code.
Users can log
out without having a Login Code set if they are currently logged in at an extension
whose Base Extension Number (Extension | Extn) no longer matches their
own Extension (User | User).
If the user
has a login code set, it is used by the Outgoing Call Bar Off short
code feature.
If the user
has a login code set, access to a range of programmable button features
will require entry of the login code. For example access Self Admin
and System Phone features.
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Hunt Group Membership
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Select the hunt group this user belongs to.
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User Rights View
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This field allows you to switch between displaying the user settings
as affected by their associated Working Hours User
Rights or Out
of Hours User Rights.
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Working Hours User Rights
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Default = Blank (No rights restrictions).
This field allows selection of user rights which may set and lock
some user settings. If a Working Hours Time
Profile has been selected, the Working Hours User
Rights are only applied during the times defined by that time
profile, otherwise they are applied at all times.
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Working Hours Time Profile
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Default = <None> (Continuous).
If set, the selected time profile defines when the user's Working Hours User
Rights are applied. Outside the time profile, the user's Out of Hours User Rights are applied.
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Out of Hours User Rights
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Default = Blank (No rights restrictions).
This field allows selection of alternate user rights that are used
outside the times defined by the user's Working Hours Time Profile.
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