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Synchronizing Server Edition passwords

In order to open IP Office Manager for a Server Edition solution, all IP Office systems in the solution must have a service user with common credentials. If the security settings on any system are reset, service user passwords are reset to the default value. In this case, when a system does not have a service user with common credentials, launch of IP Office Manager fails.

Before you begin

You must know the user ID and password of the service user that is common to all systems in the solution.

Procedure

  1. For the system where the security settings were reset, open Web Manager using the address https://<ip_address>/WebMgmtEE/WebManagement.html.
  2. Log on as Administrator.
  3. In Web Manager, select Tools > Service Users.
  4. Create the common service user.
  5. Log out of this Web Manager session.
  6. Start another Web Manager session on the system using the address https://<ip_address>/index.html.
  7. Log on as the common service user.
  8. In Web Manager, select Tools > Service Users.
  9. Click Synchronize Security Database.
  10. Select Solution and click IP Office Manager.