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Mobility

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These settings relate to twinning features where a user has a main or primary extension but also regularly answer calls at a secondary or twinned phone. These features are intended for a single user. They are not aimed at two users answering calls presented to a single primary extension.

Twinning allows a user's calls to be presented to both their current extension and to another number. The system supports two modes of twinning:

  Internal Mobile
Twinning Destination Internal extensions only External numbers only.
Supported in All locales. All locales.
License Required No No

These settings are mergeable. Changes to these settings do not require a reboot of the system.

In Manager, symbol indicates that the setting can also be set and locked within a set of user rights with which the user is associated using the Working Hour User Rights and Out of Hours User Rights settings. The user rights applied can be controlled by a time profile selected as the user's Working Hours Time Profile setting. The effect of the user rights can be displayed using the User Rights View control.

Field Description
Internal Twinning

Select this option to enable internal twinning for a user. Internal Twinning cannot be selected for a user if they already have Mobility Features selected.

Twinned Handset Default = Blank.

For internal twinning, the drop-down list can be used to select an available user as the twinned calls destination. Users not displayed in the list are already twinned with another user. If the list is grayed out, the user is a twinning destination and the primary to which they are twinned is displayed. The secondary phone must be on the same system.

Maximum Number of Calls Default = 1.

If set to one, when either the primary or secondary phone are in use, any additional incoming call receives busy treatment. If set to two, when either phone is in use, it receives call waiting indication for any second call. Any further calls above two receive busy treatment.

Twin Bridge Appearances Default = Off.

By default only calls alerting on the primary phone's call appearance buttons also alert at the secondary. When this option is enabled, calls alerting on a bridged appearance button at the primary can also alert at the secondary.

Twin Coverage Appearances
Default = Off.
By default only calls alerting
on the primary phone's call appearance buttons also alert at the secondary.
When this option is enabled, calls alerting on a coverage appearance
button at the primary can also alert at the secondary.
Twin Line Appearances: Default = Off.

By default only calls alerting on the primary phone's call appearance buttons also alert at the secondary. When this option is enabled, calls alerting on a line appearance button at the primary can also alert at the secondary.

 
Mobility Features

If enabled this option allows any of the mobility features to be enabled for the user. This is subject to license requirements of the system software release.

Mobile Twinning If selected, the user is enable for mobile twinning. The user can control this option through a Twinning programmable button on their a phone.

For user's setup for one-X Mobile Client, changes to their Mobile Twinning status made through the system configuration or using a Twinning button are not reflected in the status of the Extension to Cellular icon on their mobile client. However, changes to the Extension to Cellular status made from the mobile client are reflected by the Mobile Twinning field in the system configuration. Therefore, for one-X Mobile Client users, it is recommended that they control their Mobile Twinning status through the one-X Mobile Client rather than through a Twinning button.

Twinned Mobile Number Default = Blank.

This field sets the external destination number for mobile twinned calls. It is subject to normal short code processing and should include any external dialing prefix if necessary. For users of Mobile Call Control, the number in this field is used to match the users setting to the incoming CLI.

Twinning Time Profile Default = <None> (Any time)

This field allows selection of a time profile during which mobile twinning will be used.

Mobile Dial Delay Default = 2 seconds

This setting controls how long calls should ring at the user's primary extension before also being routed to ring at the twinning destination number. This setting may be used at the user's choice, however it may also be a necessary control. For example, if the twinning number is a mobile device that has been switched off, the mobile service provider may immediately answer the call with their own voicemail service. This would create a scenario where the user's primary extension does not ring or ring only briefly.

Mobile Answer Guard Default = 0 (Off). Range = 0 to 99 seconds.   This control can be used in situations where calls sent to the twinned destination are automatically answered by a voicemail service or automatic message if the twinned device is not available. If a twinned call is answered before the Mobile Answer Guard expires, the system will drop the call to the twin.
Hunt group calls eligible for mobile twinning Default = Off

This setting controls whether hunt group calls ringing the user's primary extension should also be presented to the mobile twinning number.

Forwarded calls eligible for mobile twinning Default = Off This setting controls whether calls forwarded to the user's primary extension should also be presented to the mobile twinning number.
Twin When Logged Out Default = Off.

If enabled, if the user logs off their primary extension, calls to that extension will still alert at their twinned device rather than going immediately to voicemail or busy.

  • When logged out but twinned, Mobile Dial Delay is not applied.

  • Hunt group calls (all types) will be twinned if Hunt group calls eligible for mobile twinning is enabled. When this is the case the user's idle time is reset for each externally twinned call answered. Note that calls twinned over analog and analog emulation trunks are automatically treated as answered.

  • When the user's Mobile Time Profile, if configured, is not active they will not get twinning calls. Calls will be treated the same as the user was logged out user with no twinning.

  • Callback calls initiated by the user will mature to the Twinned Mobile Number. It will also be possible to initiate Automatic Callback to the user with external twinning and their busy/free state will be tracked for all calls via the system.

  • Any Bridged Appearance set to the user will not alert. Coverage appearance buttons for the user will continue to operate.

  • The BLF/user button status shown for a logged out user with Logged Off Mobile Twinning is as follows:

    • If there are any calls alerting or in progress through the system to the twin the user status is shown as alerting or in-use as appropriate. This includes the user showing as busy/in-use if they have such a call on hold and they have Busy on Held enabled.

    • If the user enables DND through Mobile Call Control or one-X Mobile client their status will show as DND/busy.

    • Calls from the system dialed direct to the users twinned destination rather than directed by twinning from their primary extension will not change the user's status.

one-X Mobile Client Default = Off. (IP500 V2 digital trunks only)

one-X Mobile Client is a software application that can be installed on Windows Mobile and Symbian mobile cell phones. It allows the user to access a number of system features.

Mobile Call Control Default = Off. (IP500 V2 digital trunks only).

Mobile call control is only supported on digital trunks. It allows a user receiving a call on their twinned device to access system dial tone and then perform dialing action including making calls and activating short codes. For details see Mobile Call Control.

Mobile Callback Default = Off. (IP500 V2 digital trunks only).

Mobile callback allows the user to call the system and then hang up. The system will then make a call to the user's CLI and when answered, provide them with dial tone from the system to make calls.