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Users are the people who use the system or are Dial In users for data access. A system User may or may not have an Extension Number that physical exists - this is useful if users do not require a physical extension but wish to use system features, for example voicemail, forwarding, etc.
NoUser is used to apply settings to extensions which have no associated user. Remote Manager is used as the default settings for dial in connections.
For Server Edition, this type of configuration record can be saved as a template and new records created from a template. See Templates.
These settings are mergeable. Changes to these settings do not require a reboot of the system.
In Manager, symbol indicates
that the setting can also be set and locked within a set of user rights
with which the user is associated using the Working Hour User Rights
and Out of Hours User Rights settings. The user rights applied can
be controlled by a time profile selected as the user's Working Hours
Time Profile setting. The effect of the user rights can be displayed
using the User Rights View control.
Field | Description |
---|---|
Name |
Range = Up to 15 characters.
This is the user's account name used for RAS Dial In, Caller Display and voicemail mailbox. As the display on Caller Display telephones is normally only 16 digits long it is useful to keep the name short. Only alphanumeric characters and space are supported in this field. This field is case sensitive and must be unique. Names should not start with a space. Do not use punctuation characters such as #, ?, /, ^, > and ,. Voicemail uses the name to match a user to their mailbox. Changing a user's name will route their voicemail calls to a new mailbox. Note however that Voicemail Pro is not case sensitive and will treat names such as "Steve Smith", "steve smith" and "STEVE SMITH" as being the same. Do not provision a user with the Name "admin". The user name "admin" is a reserved value on the one-X Portal Instant Message (IM) and Presence server. An IP Office "admin" user will not have IM and presence services. For Outbound Contact Express deployments, when an agent logs in to an extension, the user name associated with the extension is changed to the agent ID. |
Password |
Default = Blank. Range = Up to 31 alphanumeric characters.
This password is used by user applications such as SoftConsole and TAPI. It is also used for user's with Dial In access. Note that this is not the user's voicemail mailbox password (see User | Voicemail | Voicemail Code) or their phone log in code (see User | Telephony | Supervisor Settings | Login Code). Password complexity rules can be set through the General security settings. If complexity is not met, an error is displayed. The configuration can still be saved, except if system locale is set to France2. |
Conference PIN / Confirm Conference PIN |
Default = Blank. Range = Up to 15 numeric characters.
Use this field to configure PIN access for meet me conferences. An L in this field indicates that the unscheduled meet-me conference feature is disabled for this user. |
Account Status |
Default = Enabled.
Use this setting to Enable or Disable a user account. You can also require a password reset by selecting Force New Password. A user can only set a new password through the one-X Portal user interface. This option should not be used if one-X Portal is not available. The Account Status can also be Locked - Password Error or Locked - Temporary. The user account enters these states automatically based on the password settings configured in the Security Settings General tab. If a user exceeds the Password Reject Limit, then the Password Reject Action is implemented. If the Password Reject Action is Log and Disable Account, then the account status is changed to Locked - Password Error. If the Password Reject Action is Log and Temporary Disable, then the account status is changed to Locked - Temporary. |
Full Name |
Default = Blank
Use this field to enter the user's full name. The recommended format is <first name><space><last name> in order for this value to be used correctly by voicemail dial by name features. When set, the Full Name is used in place of the Name for display by phones and user applications. Names should not start with a space. Do not use punctuation characters such as @, #, ?, /, ^, > and ,. |
Extension |
Range = 2 to 15 digits.
In general all extensions should have the same number of digits. This setting can be left blank for users used just for dial in data connections.
|
Email Address |
Default = Blank
Use this field to enter the user's email address. |
Locale |
Default = Blank (Use system locale) ![]() Configures the language used for voicemail prompts played to the user, assuming the language is available on the voicemail server. See Supported Country and Locale Settings. On a digital extension it also controls the display language used for messages from the system. Note however that some phones have their own menu options for the selected language for the phone menus. |
Priority: |
Default = 5. Range = 1 (Lowest) to 5 (Highest) ![]() This setting is used by ARS. |
System Phone Rights |
Default = None.
Users set as a system phone user are able to access additional functions. The options are:
|
Profile |
Default = Basic User.
A user's profile controls whether they can be configured for a number of features. Centralized Users are provisioned for enterprise branch deployments. Centralized Users are registered with Session Manager and are able to utilize telephony features provided by Communication Manager. The Centralized User profile is applicable to both SIP and analogue extensions. For more information on enterprise branch deployments, see Deploying IP Office in an Avaya Aura Branch Environment. The following requirements must be met when provisioning a centralized user:
The table below lists the different user profiles and the features accessible by each profile. Setting a user to a particular profile enables those features by default, however they can be manually disabled if necessary. The number of users that can be configured for each profile, other than Basic User, is controlled by the user licenses present in the configuration. |
System Type | Standard Mode | Server Edition | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
User Profile |
![]() Basic User |
![]() Office Worker |
![]() Teleworker |
![]() Mobile Worker |
![]() Power User |
![]() Basic User |
![]() Office Worker |
![]() Power User |
||||
one-X Portal Services | Yes [1] | Yes | Yes | – | Yes | – | Yes | Yes | ||||
" Telecommuter options | Yes [1] | – | Yes | – | Yes | – | – | Yes | ||||
UMS Web Services | Yes [1] | Yes | Yes | – | Yes | – | Yes | Yes | ||||
Mobility Features [2] | Yes [1] | – | – | Yes | Yes | Yes | Yes | Yes | ||||
TTS for Email Reading | – | – | – | Yes | Yes | – | – | Yes | ||||
Remote Worker [3] | – | – | Yes | – | Yes | Yes | Yes | Yes | ||||
Avaya Communicator [4] | – | Yes | – | – | Yes | – | Yes | Yes | ||||
|
Field | Description |
---|---|
Receptionist |
Default = Off.
This settings allows the user to use the SoftConsole application. This requires the configuration to contain Receptionist licenses. Up to 4 users can be licensed, 10 for Server Edition systems. For Server Edition, the licenses for SoftConsole are only supported in the configuration of the Primary Server and with users hosted by that server. The use of SoftConsole is not supported for user's who then hot-desk to other systems in the multi-site network. A license is only required when a configured user runs SoftConsole. |
Enable Softphone | Default = Off. If selected, the user is able to use the IP Office Softphone application. |
Enable one-X Portal Services |
Default = Off.
If selected, the user is able to use the one-X Portal application to access their phone settings and to control phone calls |
Enable one-X TeleCommuter: |
Default = Off.
If selected, the user is able to use the telecommuter mode features of the one-X Portal application. |
Enable Remote Worker |
Default = Off.
Indicates whether the user is allowed to use an H.323 or SIP remote extension. Supported for up to 4 Basic users plus any users licensed and configured as Teleworker and or Power User user profiles. On Server Edition systems, all user types can be Remote Workers. If the user's Extension Number matches the Base Extension setting of an IP extension, the Allow Remote Extn setting of that extension is automatically changed to match the user's Enable Remote Worker setting and vice versa. The Enable Remote Worker option does not need to be enabled for users with SIP phones if an Avaya Session Border Controller for Enterprise (ASBCE) is deployed in the network to allow remote workers to register their SIP phone from a remote location. |
Enable Avaya Communicator |
Default = Off.
This option allows the user to use Avaya Communicator for IP Office as their current telephone device. It can be enabled for users whose Profile is set to Officeworker or Power User. To enable Avaya Communicator for Basic User, Mobile Worker or Teleworker, you need the Avaya Softphone license. |
Enable Mobile VoIP Client |
Default = Off.
Allows the user to use the Mobile VoIP Client for IP Office as their current telephone device. It can be enabled for users whose Profile is set to Power User. To enable this setting, you must first enable Enable one-X Portal Services. |
Send Mobility Email |
Default = Off
When on, users that are assigned a Profile of Mobile Worker or Power User automatically receive a welcome email with the following information:
For more information on installing the one-X Mobile Preferred client, see Avaya one-X Mobile for IP Office Administration Guide. |
Ex Directory |
Default = Off
When on, the user does not appear in the directory list shown by the user applications and on phones with a directory function. For users logging on as agents in an Outbound Contact Express deployment, Ex Directory must be Off. |
Web Collaboration |
Default = Off.
When on, allows the user to use the Web Collaboration application. A Web Collaboration license is required. For IP500 v2, the user license must be Office Worker User, Teleworker User, or Power User. For Server Edition, the user license must be Office Worker User, or Power User. Web Collaboration requires one-X Portal on Linux and is not supported on Windows or on the Unified Communications Module (UCM). The one-X Portal server name must be DNS resolvable. |
Device Type | This field shows the type of phone at which the user is current logged in. If the user is logged out but is associated with a Base Extension, the device type for that extension port is shown. If the user has been logged out and is not associated with a Base Extension, the device type is listed as Device Type Unknown. |
User Rights | |
User Rights View | This field affects Manager only. It allows you to switch between displaying the user settings as affected by their associated Working Hours User Rights or Out of Hours User Rights. |
Working Hours Time Profile |
Default = <None> (Continuous).
If set, the selected time profile defines when the user's Working Hours User Rights are applied. Outside the time profile, the user's Out of Hours User Rights are applied |
Working Hours User Rights |
Default = Blank (No rights restrictions).
This field allows selection of user rights which may set and lock some user settings. If a Working Hours Time Profile has been selected, the Working Hours User Rights are only applied during the times defined by that time profile, otherwise they are applied at all times. |
Out of Hours User Rights |
Default = Blank (No rights restrictions).
This field allows selection of alternate user rights that are used outside the times defined by the user's Working Hours Time Profile. |