Name
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Range = Up to 15 characters. This is the user's account name used
for RAS Dial In, Caller Display and voicemail mailbox. As the display
on Caller Display telephones is normally only 16 digits long it is
useful to keep the name short. Only alphanumeric characters and space
are supported in this field. This field is case sensitive and must
be unique.
Names should not start with a space. Do not use punctuation characters
such as #, ?, /, ^, > and ,.
Voicemail uses the name to match a user to their mailbox. Changing
a user's name will route their voicemail calls to a new mailbox. Note
however that Voicemail Pro is not case sensitive and will treat names
such as "Steve Smith", "steve smith" and "STEVE SMITH" as being the
same.
Do not provision a user with the Name "admin". The user name "admin"
is a reserved value on the one-X Portal Instant Message (IM) and Presence
server. An IP Office "admin" user will not have IM and presence services.
For Outbound Contact Express deployments, when an agent logs in
to an extension, the user name associated with the extension is changed
to the agent ID.
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Password
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Default = Blank. Range = Up to 31 alphanumeric characters. This
password is used by user applications such as SoftConsole and TAPI.
It is also used for user's with Dial In access. Note that this is
not the user's voicemail mailbox password (see User | Voicemail |
Voicemail Code) or their phone log in code (see User | Telephony |
Supervisor Settings | Login Code).
Password complexity rules can be set through the General security
settings. If complexity is not met, an error is displayed. The configuration
can still be saved, except if system locale is set to France2.
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Extension:
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Range = 2 to 15 digits. In general all extensions should have
the same number of digits. This setting can be left blank for users
used just for dial in data connections.
Users for Delta
Server, CBC and CCC should only use up to 4 digit extension numbers.
Users associated
with IP phones or who may log in as such devices should not be given
extension numbers greater than 7 digits.
Centralized
users’ extension numbers can be up to 13 digits in length. Although
IP Office supports extension numbers up to 15 digits, the 13-digit
length is determined by the maximum extension number length allowed
for provisioning Centralized users in Communication Manager.
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Locale: Default = Blank (Use system locale) Configures the language
used for voicemail prompts played to the user, assuming the language
is available on the voicemail server. See Supported Country and Locale
Settings. On a digital extension it also controls the display language
used for messages from the system. Note however that some phones have
their own menu options for the selected language for the phone menus.
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Full Name
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Default = Blank Use this field to enter the user's full name.
The recommended format is <first name><space><last name>
in order for this value to be used correctly by voicemail dial by
name features. When set, the Full Name is used
in place of the Name for display by phones and user applications.
Names should not start with a space. Do not use punctuation characters
such as #, ?, /, ^, > and ,.
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Profile
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Default = Basic User. A user's profile controls whether they
can be configured for a number of features.
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Login Code
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Login Code: Default = Blank. Range = Up to 31 digits. The code that has to
be entered, as part of a log in sequence, to allow a user to make
use of an extension as if it was their own phone. This entry must
be at least 4 digits for DS port users. Login codes of up to 15 digits
are supported with Extn Login buttons. Login codes of up to 31 digits
are supported with Extn Login short codes. Centralized users use the Login Code for
SIP registration on Session Manager.
For IP phone
users, the login code should be limited to 13 digits. The user's login
code is used by IP phones during registration with the system.
This log in
code can be used for hot desking as well as logging back onto your
phone after it has been used by a hot desking user. Hot desking is
not supported for centralized users.
Users can only
log out if they have a Login Code set.
Supports the
short code feature Change Login Code.
Users can log
out without having a Login Code set if they are currently logged in at an extension
whose Base Extension Number (Extension | Extn) no longer matches their
own Extension (User | User).
If the user
has a login code set, it is used by the Outgoing Call Bar Off short
code feature.
If the user
has a login code set, access to a range of programmable button features
will require entry of the login code. For example access Self Admin
and System Phone features.
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Hunt Group Membership
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Select the hunt group this user belongs to.
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User Rights View
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This field allows you to switch between displaying the user settings
as affected by their associated Working Hours User
Rights or Out
of Hours User Rights.
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Working Hours User Rights
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Default = Blank (No rights restrictions). This field allows selection
of user rights which may set and lock some user settings. If a Working Hours Time
Profile has been selected, the Working Hours User
Rights are only applied during the times defined by that time
profile, otherwise they are applied at all times.
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Working Hours Time Profile
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Default = <None> (Continuous). If set, the selected time profile
defines when the user's Working Hours User Rights are applied. Outside the time profile,
the user's Out of
Hours User Rights are applied.
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Out of Hours User Rights
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Default = Blank (No rights restrictions). This field allows selection
of alternate user rights that are used outside the times defined by
the user's Working Hours Time Profile.
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